Vice President, Revenue Cycle Patient Access Services

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: Atlanta, GA

Description

The Vice President of Revenue Cycle Patient Access Services reports to the Chief Revenue Cycle Officer (CRCO) and is responsible for the strategic leadership, operational oversight, and continuous improvement of all patient access functions within Emory Healthcare. This role ensures an exceptional patient experience while optimizing financial clearance, front-end revenue cycle performance, and regulatory compliance.

 

The VP will lead initiatives to enhance patient registration, pre-authorization, financial counseling, and scheduling while driving technology optimization and process efficiency

 

1. Strategic Leadership & Alignment

• Provide strategic oversight for all patient access functions, ensuring alignment with Emory Healthcare's revenue cycle goals
• Develop and execute initiatives that enhance efficiency, financial performance, and patient satisfaction in collaboration with leadership

2. Front-End Revenue Cycle Management

• Oversee registration, insurance verification, pre-certification, financial clearance, and patient financial counseling
• Ensure compliance with federal, state, and payer regulations while implementing industry best practices

3. Technology & Workflow Optimization

• Maximize the use of Epic for registration, and eligibility verification to improve efficiency
• Identify opportunities for automation and digital access enhancements

4. Performance Improvement & Data-Driven Decision Making

• Analyze key performance indicators (KPIs) related to patient access, denials prevention, and revenue cycle performance
• Lead initiatives to reduce registration and authorization-related denials

5. Leadership & Workforce Development

• Directly manage patient access leadership teams, fostering a culture of accountability and continuous improvement
• Develop training programs to ensure frontline staff adhere to best practices in financial counseling and patient engagement

6. Stakeholder & Vendor Collaboration

• Maintain strong relationships with payers, vendors, and internal stakeholders to optimize financial clearance and reimbursement processes
• Partner with clinical and operational leaders to improve revenue cycle outcomes

7. Enterprise-Wide Initiatives & Innovation

• Support initiatives related to self-service scheduling, automation, and digital patient access improvements
• Drive innovation in patient access to improve overall revenue cycle outcomes

8. Additional Duties as Assigned

• Travel required between 10% - 25% of the time
• Role is hybrid, splitting time between working remotely and working in the office

MINIMUM QUALIFICATIONS

• Healthcare Administration, Business Administration with a Healthcare or Finance Concentration or equivalent
• 10 years in management experience, at least 15 total years in related field

REQUIRED SKILLS & ABILITIES:

• Strategic Leadership & Revenue Cycle Expertise
• Front-End Revenue Cycle Operations Knowledge
• Technology & Data Utilization 
• Performance Improvement & KPI Management 
• People Leadership & Change Management

PREFERRED QUALIFICATIONS

• Master's in Healthcare Administration, Business Administration with a Healthcare or Finance Concentration or equivalent
• 15 years in management experience, at least 20 total years in related field

PREFERRED SKILLS & ABILITIES:

• Epic Systems Expertise
• Denials Prevention & Financial Clearance Strategies 
• Digital Access & Self-Service Implementation
• Healthcare Consulting & Strategic Plannin