Branch Customer Service Rep - Nashville, TN

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) 

 

• Established brand that has been around for over 100 years.  Our members know and trust us! 

• Branch Offices house travel, membership, insurance sales and support employees 

• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. 

 

Excellent Opportunities to Build a Career Path: 

 

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:   

 

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or  

• Other Departments such as: 

• Call Centers (ERS, Sales and Service, etc.) 

• Automotive Services 

• Claims 

• Underwriting and more 

 

A DAY IN THE LIFE of a Branch Customer Service Representative 

 

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.   

 

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.   

• Generate leads, update members on travel and insurance specials, and provide travel information  

• Respond to customer inquiries and refer to senior staff or agent when appropriate 

• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer 

• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate  

• Provide administrative support to the travel and/or insurance sales staff during peak periods 

• Conduct outbound promotional calls for insurance and/or travel products 

• Other duties as assigned 

 

 

HOW WE REWARD OUR EMPLOYEES 

 

Our Auto Club Group