Customer Excellence Program Manager (m/f/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Logistics Demand Management Teams develop, integrate and provide short-term accounts or brand specific forecasts for internal operations which include replenishment data, customer data, sales promotion information, marketing plans and new distribution/product deletions. They are responsible for facilitating, managing and executing strategic directions related to plant performance, customer demand agreements, supply chain improvements, revenue forecasting and overall improvement in delivery metrics globally. They assist in the improvement of the demand system forecasting accuracy for customers. The Demand Management Teams maintain and manage product history, forecasts and promotional demand. They analyze internal demand stream information and categorize according to demand patterns. They also may input sales/marketing intelligence for use in forecast systems, working with sales organization(s), national sales accounts, marketing, and related forecasting and planning groups.

The Customer Excellence Program Manager, Supply Chain, is responsible for optimizing the level of service for key customers selected by BU Senior Management, to secure, sustain and grow our market shares.

He/she ensures that contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations.

The role is the customer focal point for any logistics/supply chain related topic, including, but not limited to: On Time delivery, continuous improvement, risk management related to any significant industrial & supply chain change affecting customer.

Your Tasks and Responsibilities:

• Drive and enhance On-Time Delivery (OTD) and service level performance for strategic customers
• Generate, analyze, and maintain key performance metrics; lead weekly reviews of order line status to identify and resolve delays
• Lead monthly/quarterly OTD reconciliation and collaboration activities with customers (approx. 20% of role).
• Champion continuous improvement initiatives across core supply chain functions, including:
  • Order-to-Cash processes
  • Product and Production Planning
  • Logistics and Distribution operations
  • Demand Management and Sales & Operations Planning (S&OP)
• Support and optimize forecast management processes; monitor and maintain buffer/consignment stock levels.
• Implement tailored logistics solutions such as consignment stock, Vendor Managed Inventory (VMI), and customer-specific portals.
• Advance digital transformation by increasing the automation and dematerialization of customer transactions (e.g., orders, shipping notices, invoicing).
• Design and execute new business and logistics flows based on evolving customer requirements (e.g., new shipping locations).
• Act as a key coordinator during critical supply chain events—leading cross-functional "SWAT teams" to manage delivery shortages and urgent issues.
• Ensure compliance with contractual supply chain obligations, including support for product transitions, ERP changes, and manufacturing relocations.
• Manage the adjustment of system settings and master data in response to operational changes across the supply chain.
• Contribute to broader corporate initiatives such as Lean Management and the TEOA (TE Operational Advantage) continuous improvement program.

What your background should look like:

• Bachelor’s degree in supply chain management, Business, Industrial Engineering, or related field or equivalent work experience
• 3-5 years of experience in supply chain, operations, Customer Service , Sales or continuous improvement
• significant & successful experience in various areas of the « extended » S