VP, Patient Services IT

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

Patient Services (PS) is one of EVERSANA’s main business units, with primary operating locations in Cincinnati, OH and St. Louis, MO, providing patient hub and pharmacy operations services to patients and providers, on behalf of manufacturers.  PS has invested significantly in cutting edge technology platforms to service their clients and patients, and already on the path of introducing several digital initiatives for transforming our customer and patient experience, for exponential growth.  PS is looking for a VP of IT to lead these efforts.  

Reporting directly to the CIO, the VP IT will provide overall IT leadership for EVERSANA’s Patient Services (PS) business.  The VP will be the primary point of contact for the GM of the PS business.  Working collaboratively with the IT leadership team, the VP will provide senior leadership for the technology organization, responsible for laying out a vision, setting goals, and establishing the direction, priorities and cadence for a team of software engineers and developers, including offshore resources

The right leader will influence others by demonstrating passion/enthusiasm, entrepreneurial spirit, professionalism, and solid alignment with the Company’s values of teamwork, tenacity, transparency as well as ownership, innovation and nimbleness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Continuing to provide high quality support and maintenance through a globally distributed team
• Vendor relationship (applicable suppliers)
• Compliance, Security and Audits; work with the infrastructure team to establish a patching program
• New Client onboarding / Implementations & Enhancements
• Leading Solution Architecture & Design for Patient Services
• Development of Application and Integrations
• Vendor relationship (applicable suppliers)
• Key Direct Reports: Sr Director – Application Development and Support, Director – Solution Architecture, Manager – Client Implementation, Director – Business Analysis, Delivery manager – strategic Programs
• As needed, support business development activities during RFP responses or other business development activities

General Requirements

• Providing cross-functional expertise in delivering services and solutions for with a focus on order Hub Services and Pharmacy Management.
• Strong attention to detail in business process improvements, ability to understand the end-to-end business process, and ensuring those business processes align with best practices.
• Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
• Stays abreast of changing technology trends and able to incorporate new technology or methodologies quickly.
• Managing a broad project portfolio of continuous improvement projects to increase capabilities provided to the business.
   

Business Strategy & Execution

• Assist in the creation and maintenance of the Company’s IT Strategic Direction leveraging existing relationships and Products. This includes Product Requirements, Service Requirements, Corporate Environment, and Target Valuation Objectives.