Chief Executive Officer – Interactive Medical Services

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Job Description

Are you a dynamic leader with a proven track record in financial management, operations, and customer relationship management? IMS, a leader in digital insurance medical solutions, is seeking a strategic and hands-on MD to drive operational excellence and sustainable growth.
The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions. 

Role Description:
•    Manages service level agreements with suppliers. 
•    Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy.  
•    Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.  
•    Manages direct and indirect reports
•    Is accountable for thought leadership and best operating practice in response to external environment.
•    Is accountable for governance of change to the internal environment

Role overview

Are you a dynamic leader with a proven track record in financial management, operations, and customer relationship management? IMS, a leader in digital insurance medical solutions, is seeking a strategic and hands-on MD to drive operational excellence and sustainable growth.

The successful candidate will play a pivotal role in shaping the future of a business that combines innovation with customer-centric solutions.

Role Description:

• Manages service level agreements with suppliers.
• Sets direction for an operational unit, develops and takes accountability for a business plan which is aligned to segment strategy. 
• Integrates delivery and metrics across the people, process, finance and customer dimensions of the business. 
• Manages direct and indirect reports
• Is accountable for thought leadership and best operating practice in response to external environment.
• Is accountable for governance of change to the internal environment

Key Result Areas

Financial Management and Oversight

• Lead annual business planning, budgeting, and financial forecasting.
• Oversee the financial accounting function, including managing cash flow, reviewing financial reports (P&L, debtors, cashflow) and ensuring financial sustainability.
• Direct month-end procedures, manage contractor payments, and ensure accurate customer invoicing.
• Maintain financial controls, oversee banking transactions

Legal and Compliance

• Ensure compliance with statutory and regulatory obligations (VAT, PAYE, company tax).
• Oversee the annual audit, tax returns, and employment equity reporting, ensuring that IMS maintains its Level 1 B-BBEE status.

Customer Relationship Management

• Serve as the primary liaison with customers, handling performance reports, service negotiations, and escalations.
• Lead customer meetings, pricing discussions, and annual fee reviews to foster long-term partnerships and trust.

Business Development

• Identify new business opportunities and explore emerging trends in medical diagnostics (e.g., point-of-care testing, wearable tech).
• Develop innovative solutions to customer needs, while supporting proof-of-concept trials and market research.

Human Resource Leadership

• Champion a positive company culture within the IMS team, leading staff development, skills training, and performance reviews.
• Manage contractor relationships, annual contract renewals, and employee benefits to maintain a competitive employer profile.

IT and System Management

• Direct ongoing development of the iMeds system in collaboration with solution providers to optimise work-management platforms.
• Oversee IT infrastructure procurement, supplier relationships, and key technologies that enable business operations.

Risk and Supplier Management

• Identify and mitigate risks in alignment with industry standards and ensure supplier development meets B-BBEE targets.
• Manage relationships with key suppliers and contractors, ensuring cost-effectiveness and quality service delivery.

Board and Stakeholder Engagement

• Prepare and present strategic business plans, financial reports, and performance metrics to the IMS Board.
• Handle day-to-day queries and provide support to internal and external stakeholders.

Qualifications and Experience required

• Matric; prefe