Product Manager - Operations Digital Client Experience

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The OPM Digital Client Experience team is searching for a strategic Product Manager to lead the development and delivery of enablement experiences across a diverse portfolio of products. In this position, you will enhance the servicing experience by equipping clients with intuitive tools and proactive communication, resulting in greater engagement. Working closely with the digital team, you will help define the product vision, shape the roadmap, and drive measurable improvements in both customer satisfaction and business outcomes.

Key Responsibilities:

• Create, manage, and drive the overall product strategy and roadmap using Agile methodology, in partnership with product, strategy, business, operations, and stakeholder teams.

• Define product outcomes and OKRs to prioritize features and epics, breaking down work into actionable steps to support product discovery, design, development, and delivery.

• Oversee the full product lifecycle and guide the roadmap using OKRs, collaborating closely with Agile, experience design, technology, and risk partners to deliver impactful business and customer outcomes.

• Collaborate with stakeholders to define and prioritize customer-centric capabilities; own, write, refine, and manage the product backlog.

• Partner with teams across OPM, Operations, Chief Digital Office, Technology, Marketing, Finance, Analytics, Sales, and Enterprise CX to identify and deliver new client experiences that drive digital adoption.

• Ensure cross-functional representation throughout discovery, design, development, delivery, and assessment to deliver solutions that create customer and business value.

• Lead the end-to-end management of and delivery of enablement experiences across a diverse portfolio of multiple products, including Mortgage, HELOC, Auto Loans, Personal Loans, and Lines of Credit.

• Partner with relevant teams to assess and document the current state of digital experiences, uncover customer pain points, and identify opportunities for improvement.

• Conduct deep dives into customer pain points using journey maps and insights to inform product decisions and prioritize enhancements.

• Drive the identification, development, and delivery of onboarding and retention opportunities that create seamless and engaging customer experiences.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically six or more years of related experience

Preferred Skills/Experience
- Self-directed and strong communicator with experience leading cross functional discussions, driving alignment, and ability to drive initiatives forward.

- Skilled in interpreting customer journey maps to identify pain points and inform product decisions

- Proven ability to collaborate with UX, design, research, and development teams to deliver features

- Experience delivering enhancements across onboarding and retention journeys for multiple digital products.

- Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
- Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset
- Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
- Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers ou