Senior Manager, Chief of Staff

Senior Manager, Chief of Staff

Join the Card Tech Workforce Strategy & Operations Team as part of the Chief of Staff Team for Card Technology (CT). It’s an exciting time to be in Technology, especially Card Tech+, as we transform the way we do business and deliver effortless digital experiences to our customers.

The Chief of Staff office drives horizontal key initiatives that support ~6000 associates across multiple geographies and business domains. This Senior Manager, Chief of Staff - Workforce Strategy & Operations position will be a critical part of the Card Tech+ Chief of Staff team managing the organization’s International Expansion program. 

Responsibilities:

International Expansion Program Management

• Drive and manage the execution of our short and medium international expansion strategy; includes headcount projections, location strategies, and skillset requirements

• Contribute to longer-term international expansion forecasts and strategy in partnership with engineering and business leaders

• Manage global cross-functional partners to provide perspective on implications to Finance, Operations, Technology, and HR leaders

• Provide end-to-end project management support for preparation, onboarding, and monitoring of expansion; this includes budgeting, engineering intent alignment, and transition planning

• Use labor intelligence data, HR acumen, business knowledge, workforce strategy, and org. design principles to provide recommendations and influence decision making

• Act as a trusted advisor to Technology leaders, Product leaders, and Chiefs of Staff, understanding their strategic priorities, roadmaps, and organizational needs to inform workforce planning

• Contribute to the continuous improvement of workforce planning methodologies, tools, and processes, championing best practices and leveraging technology to enhance efficiency and accuracy.

• Build repositories, models, and/or educational materials to help the organization better understand ways of working, organizational health principles, workforce norms, and how/where leaders can improve their organizational health

Workforce Strategy and Optimization

• Build workforce planning models and headcount projections

• Advise and manage decisions on short to medium-term capacity

• Develop and define new labor optimization strategies that help to identify efficiencies which may be leveraged across the Card Technology organization.

• Own and support various workforce strategy initiatives and pilots across the organization; includes end-to-end strategy drafting, project management, and initiative tracking

Partnership and Executive Storytelling

• Host cross-functional working sessions to align business and engineering leaders on long-term international expansion efforts; design appropriate workback plans accordingly

• Hold regular updates and build close partnerships with Card Product, Finance, Risk, Tech, Chief of Staff, and HR partners

• Prepare executive readouts to Card Technology leaders on project outcomes, workforce findings, and workforce plans

• Be trusted conduit back to Workforce Strategy Business Partners and Central Workforce Team

Here’s what we believe will help you be successful in this role:

• Genuinely care about our associates and believe workforce strategy has a meaningful impact on business success and the lived-working experience of our Associates

• Enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• Have exceptional communication, project, and project management skills

• Regularly and systematically use data to uncover opportunities to drive decision making

• Are a collaborative, team player attitude with ability to navigate and influence across levels internally and external to our organization

• Have a blend of strategic and tactical thinking to balance overall objectives and priorities with needs and logistics

• Are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• Have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines 

• Are independent, can work auto