IT Support Technician

Job DetailsJob Location: Corporate - Long Beach, CA 90815Salary Range: $26.00 - $26.00 HourlyJob Category: Office PositionsFLSA:                                                     Non-Exempt

Position Title:                                    IT Support Technician

Reports to:                                         IT Operations Manager

Supervisory Responsibilities:     None

Effective Date: TBD

Job Summary

We are seeking a motivated and customer-focused Entry-Level Help Desk Technician to join our IT team. This role provides first-level technical support to end users in a corporate environment, primarily supporting Microsoft 365 applications, Windows devices, mobile devices, and network connectivity. The ideal candidate will have strong problem‑solving skills, excellent communication abilities, and an eagerness to learn.

Key Responsibilities

Provide first-level support for hardware, software, and network issues via phone, email, and ticketing system
Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, SharePoint, OneDrive, and Teams integrations
Assist with user account management in Microsoft 365 (account creation, password resets, permissions)
Support Windows 10/11 workstations, including software installation, updates, and configuration
Support mobile devices (iOS and Android), including MDM enrollment, configuration, and troubleshooting
Escalate complex technical issues to higher-level IT staff while maintaining accurate documentation
Track and manage support requests in the IT ticketing system
Maintain IT documentation, knowledge base articles, and standard operating procedures
Assist with IT onboarding and offboarding processes
Support basic networking issues, including connectivity troubleshooting, Wi‑Fi, and VPN setup
Contribute to IT projects as assigned

Minimum Qualifications

High school diploma or equivalent; associate’s degree in information technology, Computer Science, or a related field preferred
Basic understanding of Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive)
Familiarity with Windows operating systems (Windows 10/11)
Basic networking knowledge (LAN/WAN, TCP/IP, Wi‑Fi, VPN)
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication skills
Customer service–oriented mindset with the ability to manage multiple requests
Ability to work independently and in a team environment
Willingness to learn new technologies and IT processes
Experience with ticketing systems (e.g., Fresh service, Jira, Zendesk) is a plus
Basic understanding of IT security principles and corporate policies preferred
Ability to work on foot for extended periods and lift up to 50 pounds

Preferred Qualifications

Certifications such as Microsoft 365 Fundamentals (MS‑900), CompTIA A+, CompTIA Network+, or ITIL Foundation
Experience with mobile device management (MDM) solutions supporting iOS and Android
Exposure to Cisco networking devices or core network fundamentals
Experience with Active Directory and Azure AD administration
Familiarity with endpoint management solutions (e.g., Microsoft Intune, SCCM)
Knowledge of IT service management best practices and SLA‑driven support

Skills and Abilities

Strong project planning, organization, and execution skills with attention to detail
Ability to manage multiple initiatives and priorities simultaneously
Effective written and verbal communication skills across field teams and leadership
Ability to translate complex operational requirements into clear training and enablement solutions
Strong stakeholder management and cross‑functional collaboration skills
Adaptability to evolving enterprise priorities and field conditions
Analytical and problem‑solving skills focused on execution and adoption

Equipment Operated

Computer, tablet, and standard office software
Project management and tracking tools
Learning management systems (LMS) and document repositories
Audio/visual equipment for training and presentations, as applicable

Physical Requirements & Work Environment

Ability to travel to branch locations, training sites, and job locations as required
Ability to work in office, classroom, and field environments

This job description is not intended to be all-inclusive. Employees may perform additional duties as assigned by management. Traffic Management LLC (TML) reserves the right to revise or change job duties and responsibilities as business needs arise. This job description does not constitute a written or implied contract of employment.

 
Qualifications