Maintenance Programs Consultant - DMX

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Maintenance Programs Consultant, you’ll serve as a subject matter expert within the Strategy & Initiatives Team, driving strategic improvements and scalable solutions that strengthen regulatory compliance and elevate the effectiveness of both Maintenance (MX) Programs and the Technical Data Management (TDM) group. You’ll lead process innovation, support enterprise‑wide initiatives, and act as the primary liaison for TDM—collaborating closely with cross‑functional partners across the company. Leveraging your airline maintenance expertise, strong influencing skills, and organized approach to project management, you’ll help enhance efficiency, streamline technical data workflows, and ensure Southwest’s maintenance programs continue to operate safely, compliantly, and with industry‑leading performance.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Proficient in developing and implementing strategic process improvements within MX Programs and the Technical Data Management function.
• Identifies operational inefficiencies in current processes and understanding the importance in improving them
• Lead and facilitate sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices.
• Represent the Technical Data Management team in cross-departmental initiatives and meetings.
• Proficient in execution of complex projects using standard program, project management, and agile methodologies
• Ensures appropriate formal governance processes are followed for programs and projects (i.e. RCB, CASS, SMS etc)
• Create and deliver presentations that are clear and concise while conveying key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
• Lead cross-functional projects and initiatives aimed at addressing unique operational challenges.
• Analyze complex data sets to derive insights for multiple solutions for problem solving, considering risks and benefits that inform a path to a business decision that aligns with long term business strategies
• Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership.
• Proficient in providing guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines.
• Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
• Mentor other team members and provide technical oversight to ensure consistent standards and performance.
• Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes.
• Act as a strategic advisor and change agent to Technical Operations leadership
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Leader

Knowledge, Skills, and Abilities

• Proficient understanding of aircraft systems, technical documentation, and maintenance program structures.
• Ability to leverage prior experience to address complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives.
• Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
• Proficient in developing and delivering clea