Retail Experience Activation Associate

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

 

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a Retail Activation Manager drive customer engagement in the FanDuel lounge. Responsible for running activation events, troubleshooting customer online accounts, signing customers up to the FanDuel app, running the FanDuel Lounge in an operationally efficient manner and hosting events.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

 

THE GAME PLAN
Everyone on our team has a part to play

• Maintains visibility in guest areas and immediately responds to any customer questions and/or concerns.
• Work harmoniously with Suns management team in ensuring effective operations and positive customer interactions.
•  Ensure consistent guest experience in Suns Arena and FanDuel Lounge.
• Responsible for online account assistance and acquisition
• Tasked with VIP hosting duties during game day event and special events
• Ability to use and understand our internal messaging systems, review accounts, troubleshoot bugs, and resolve issues.
• Help capture user insights and trends to inform all areas of the business, including product, marketing, and operations.
• Responsible for continuous and collaborative communication with team
• Responsible for organizing the LED wall, ensuring that relevant and exciting sporting events are always on the screens
• Safeguards the Company's confidential and privileged information

 

THE STATS
What we're looking for in our next teammate

• At least 2 years of experience in a customer facing role
• Associates or Bachelor’s degree preferred

• Licensure: Must be able to pass required licensing as mandated by the relevant jurisdiction

• Excellent communication skills
• Availability to work flexible hours that include nights and weekends
• A quick and creative problem-solving mind

• Ability to actively listen to what others have to say and restate information to ensure understanding
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skillet and are interested in learning more about this position.

 

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We