Vice President, Client Delivery

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Vice President, Client Delivery to join our team in Dallas, Texas (US-TX), United States (US).

Client Delivery Executive
This role is to manage and oversee service delivery processes as well as working on client management, handling strategic alliance with all needed stakeholders. The person responsible for overall health and performance of assigned accounts from all perspectives like client, finance and delivery. The CDE role will focused on one large $75+ million dollar complex account and will report into Practice Delivery Management organization. 

 

Location:  Remote within North America.  Preference is US.

Travel:  Will need to be able to travel to client site as needed.

 

Responsibilities

• Successful delivery of defined scope of services in partnership with Practice Service Delivery Leaders
• Responsible for overall delivery and margin on large multi-tower or pooled multi-tower accounts
  Handles client engagements and provide service delivery leadership, governance and builds reference-ability
• Manages critical projects, customer engagements and/or business processes
• Creatively and strategically supports key business objectives
• Accountable for client satisfaction
• Ensuring productivity, pyramid alignment and overall performance of account delivery
  Expectations
• Respective Practice teams own the accountability to provide qualified people and quality services
• Receive support from all teams on handling the deliverable issues and improvement appropriately

 

Basic Qualifications

•            15+ years IT industry experience

•            10+ years of account experience managing technical infrastructure

•            10 + years of Infrastructure Management experience preferably managing across multiple technical disciplines

•            Experience managing in a matrix management organization

•            Advanced influencing and communication skills.

•            Advanced client service skills and leadership capabilities.

•            Advanced knowledge, understanding and application of project management principles and methodologies.

•            Excellent analytical / problem solving skills.

•            Excellent organizational and time management skills.

•            Excellent budgeting, business financial and P&L skills.

•            Ability to develop comprehensive and complex operational and strategic plans

Basic Required Qualifications:

• 5+ years experience acting as the Client Delivery Leader managing an infrastructure for a client account of $100mm +

 

• 15+ years IT industry experience
•  10+ years of account experience managing technical infrastructure
•  10 + years of Infrastructure Management experience preferably managing across multiple technical disciplines

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of