Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

The Business Services Representative – Adult Medicine provides essential front-desk support in a busy outpatient practice focused on adult and geriatric care. Responsibilities include greeting patients, managing check-in/check-out, scheduling appointments, verifying insurance, collecting copays, and handling referrals and authorizations. Also assists with chart preparation, incoming calls, and maintaining accurate patient records. Ideal for someone who is compassionate, detail-oriented, and committed to creating a welcoming and efficient experience for every patient.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred.  Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills.  Requires proficiency in a Windows based computer environment and Microsoft Office products.  Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.