Director of Patient Outreach

At Shields Health Solutions, we pride ourselves on our culture of inclusion, kindness, acceptance, and the difference we make in patients' lives every day. We are tremendously proud to consistently be certified as a ‘Great Place to Work’ several years in a row; we’ve been recognized as a Fortunes Best Workplaces in Healthcare™, Millennials™, and Women™; and a Becker’s Healthcare Top 150 Workplace.

Patients are at the heart of everything we do. We are committed to improving lives by ensuring seamless access to specialty medications, better health outcomes, and an enhanced care experience. That’s why more health system leaders trust us to deliver personalized support and comprehensive solutions that make specialty pharmacy more accessible for the patients who need it most. Through our proven Shields Performance Platform, we help drive the financial sustainability of health systems while prioritizing best-in-class outcomes that patients deserve. With a team of leaders in specialty pharmacy, a track record of success partnering with over 80 health systems, and an unwavering dedication to measurable results, we empower health systems to transform their specialty pharmacy into a driver of growth—ensuring every patient receives the best possible care.

As Shields Health Solutions continues to experience rapid growth and expand our partnerships with leading health systems across the country, we’re actively hiring to support our mission. Our expanding footprint means more opportunities to make a meaningful impact in patients’ lives—so we’re looking for passionate, driven individuals to join our team and continue to grow with us. 

Director of Patient Outreach

 

 

Position Overview:

 

Shields is searching for an exceptional, hands-on operations leader to support a key growth driver enrolling new patients to the care model. This role is ideal for candidates with a background in healthcare or pharmacy operations and experience managing and scaling large, fast-paced, high functioning business units.

 

As the Director of Patient Outreach, you will be responsible for leading a team of managers and supervisors focused on educating and enrolling new patients onto the Shields care model. You will drive operational efficiency, best practice adoption, and process improvement initiatives while fostering a culture of accountability, engagement, and professional development.

 

Success in this role requires a problem-solver who can drive innovation and implement scalable solutions that enhance Shields' partnerships with hospital systems. You will work cross-functionally with regional leaders, clinical teams, and senior executives to continuously improve operations and optimize patient experiences.

 

If you thrive in high-growth, people and patient-focused environment, excel at leading large teams, and are passionate about developing people while driving operational success, we invite you to be a key part of Shields' mission to drive differentiated patient outcomes in specialty pharmacy management.

 

 Position Highlights:

 

• Lead & Inspire High-Performing Teams – Provide strategic leadership to a growing leadership team, fostering a culture of excellence, engagement, and accountability. 
• Develop & Elevate Talent – Invest in the growth and career development of employees, empowering them through coaching, mentorship, and performance-driven leadership.
• Drive Operational Excellence at Scale – Oversee large-scale healthcare operations, implementing best practices and innovative solutions to enhance efficiency and patient outcomes.
• Thrive in a High-Growth, Fast-Paced Environment – Play a key role in scaling operations within a rapidly expanding organization that is transforming specialty pharmacy management.
• Make a Meaningful Impact – Directly contribute to improving the patient experience by ensuring we are educating patients effectively and providing seamless, high-quality, and patient-centered care

 

 

Key Responsibilities:

Operational Leadership & Strategy

• Oversee daily operations of outreach teams and ensure alignment to strategic initatives
• Other expanded responsibilities could include benefits investigations, and patient financial assistance, ensuring efficiency and compliance with industry best practices.
• Develop and implement scalable operational strategies that enhance and align to continued growth
• Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational impr