Staff Strategic Client Advisor (Remote)

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WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

 

WHAT WE ARE LOOKING FOR

Tealium is seeking a Staff Strategic Client Advisor. You will play a pivotal role in assisting the regional sales leader, their teams, and the Tealium Customer Success teams. Your primary focus is a set of customer-facing activities that help the customer understand the match between their vision for their desired outcomes and the Tealium solution, including architectural approaches and patterns, on which the Tealium solution is built. This role encompasses pre-sales and post-sales activities, requiring a deep understanding of the operating model and Tealium's unique capabilities, all while ensuring consistent engagement with the customer.

YOUR DAY TO DAY

• Collaborate with the regional sales leader and the Tealium account teams to engage with net new prospects and existing customers.

• Your role is non-billable, as you are focused on driving strategic value that will lead to revenue generation, as opposed to an emphasis on opportunity prosecution.

Pre-Sales Activities 

• Conduct & Support with Discovery to understand customer needs and challenges, with a specific focus on Tealium's unique capabilities and value driven outcomes.

• Lead executive briefings, engaging with C-level executives, and take ownership of presenting the Strategic Value Assessment, tailored to Tealium's value proposition.

• Participate in architecture discussions and whiteboard sessions to articulate how Tealium can prominently address the customer's challenges.

• Perform Value Benchmark Analysis, including KPIs and Maturity Assessments, aligning them with Tealium's unique benefits.

• Facilitate value creation exercises and discussions on how Tealium can fit into the customer's architecture.

• Provide thought leadership around Path2Value, execution strategy, and Tealium’s go to market strategy as a whole

• Help the customer prioritize their use cases based on their potential value to the customer.

Post Sales Activities

• Conduct Value GAP Analysis, considering Tealium's intricate nature.

• Work with Customer Success on Client Whitespace Analysis in order to identify additional teams or Lines of Business at the client where Tealium solutions can provide business impact, improve stickiness, reduce potential churn, and expand the Tealium footprint.

• Perform Value Assessment, including Pro Forma and Realized value calculations specific to Tealium's intricacies.

• Engage with C-level executives to present the realized Strategic Value, collaborating with the Solution Consultant (SC) to include technical aspects, especially those related to Tealium

WHAT YOU BRING TO TEALIUM

• Proven experience in business consulting or advisory roles, with an understanding of complex infrastructure software like Tealium.