Business Systems Operations Analyst

Who you'll work with:

 The Business Systems Operations Team provides support to all departments within the ABIS US Retail organization as it relates to the DST TA2000 application. The services provided by the department assist the operational areas in our organizational processing and reporting needs on a periodic or ad hoc basis. The members of the BSO team provide a variety of services including, but not limited to, new fund administration, mergers, conversions, annual fid fee runs, annual purge runs, 12B1 quarterly runs, ABIS nightly fund pricing, dividend runs, TA2000 enhancements/ implementations, workflow design and enhancements, project management, main frame job submission, account statistical list/ reports, and user security for the SS&C suite of products.

 We are seeking a San Antonio Texas-based Analyst to join our Business Systems Operations Group. This position is a technical skills position.

 A Business Systems Analyst at our organization collaborates with stakeholders, including clients, traders, and IT teams, to understand and document business requirements for transaction processing systems. They will also be responsible for and able to:

• Analyzes current systems and processes to identify areas for improvement. Designs and proposes solutions to enhance efficiency, accuracy, and compliance in transaction processing.

• Ensures the integrity and accuracy of transaction data. Works on data mapping, validation, workflows, visio diagrams for visual representation, and reconciliation processes to support seamless transaction flows.

• Identifies and implements process improvements to streamline transaction workflows, reduce errors, and enhance overall operational efficiency.

• Participates in the implementation of new systems or system upgrades. Develops test plans, conducts testing, and ensures that systems meet business requirements and function correctly. This includes facilitating end user testing and performing testing on systems and applications.

• Provides IT help desk level support to end-users, addressing system-related issues and queries.

• Ensures that transaction processing systems and practices comply with regulatory requirements and internal policies. Identifies and mitigates risks associated with transaction processing.

• Prepares detailed documentation, including system specifications, process flows, and user manuals. Generates reports and analytics to support decision-making and performance monitoring.

What you'll do:

• System Maintenance for our organization’s applications

• System enhancements research and implementation

• Fund and ID administration

• Data analysis and mining using software for reporting purposes

• Product support for shareowner and broker dealer self-servicing

• Research issues utilizing a documentation repository for the recordkeeping system

• Microsoft Office Suite of tools

• SS&C Suite of tools

Responsibilities:

• Oversee the review, research, and management of system enhancements in collaboration with the system owners.

• At times administer operational changes such as fund launches, fund name changes, fund mergers, and fund liquidations and support fund activity for the lines of business.

• Act as a system administrator for SS&C and ABIS applications, ensuring the accurate creation of user IDs for system access and removal of access in a timely manner.

• Maintain, implement, and improve the SS&C Suite of Tools as part of system administration duties.

• Design and implement new process workflows.

• Coordinate with the department to schedule reports (daily, monthly, quarterly, annual) and verify their accuracy.

• Respond to requests from internal associates for additional reports, ensuring they meet the required specifications.

• Document systems and processes to improve team efficiency.

• Collaborate with internal development teams to create, test, and implement system enhancements.

• Validate new systems, software, and processes through rigorous testing, ensuring they meet operational requirements and standards.

Individuals will develop and maintain strong relationships with internal departments, including Operations,