Service Repair Analyst

Ziegler CAT has an opening for a Service Repair Analyst who is responsible for creating and maintaining standard jobs using Caterpillar, other various dealer portals and Ziegler specific software tools. A standard job consists of a list of parts and labor hours necessary to complete specific maintenance or repairs. Standard jobs are used in repair quotes to customers, contract pricing, life-cycle cost projections and to drive service efficiency. The ideal candidate must be very detail orientated, enjoy working independently and be proficient with excel. This position requires communication with the service and sales department to develop accurate and realistic pricing for standard jobs. A person in this role will be exposed to the full breadth of our equipment product line across all industries.

Responsibilities:

• Maintains and organizes all built standard jobs which are used by the sales and service departments when quoting repair costs to customers as well as being used in total maintenance and repair contract pricing and machine life cycle costs
• Creates and updates all service letter standard jobs in the dealer business software
• Creates preventative maintenance standards on all new machine models in Ziegler’s equipment population
• Maintains the standard job catalog
• Adds new base serial numbers and modifies existing base serial numbers as needed to mirror the existing machine population in Ziegler’s territory
• Creates and maintains preventative maintenance contract pricing for Caterpillar equipment
• Updates repair parts list with revised part numbers as required
• Appraises accuracy of standard jobs with supervisor on a yearly basis
• Identifies and works with branches to review job utilization and updates parts and/or labor changes of standard jobs if necessary
• Works cooperatively with both the sales and service departments to achieve realistic standard job pricing
• Fields questions via phone or email regarding standard jobs
• Trains users on how to utilize systems to quote standard jobs

Qualifications:

• High School Degree required; 4 year degree preferred
• Knowledge of construction, agricultural and on-highway trucks preferred
• Strong computer and Microsoft Excel skills required
• Personal Attributes: Attention to Detail, Efficiency, Planning and Organization, Commitment / Dependability, Teamwork
• Mechanical aptitude a plus

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$24.16 to $28.98

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.