Assistant Shift Manager - Security - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into an exciting leadership role at Aria as a Security Assistant Shift Manager! Be part of a team that’s dedicated to creating a safe and welcoming environment for both guests and employees. In this pivotal position, you’ll oversee a team of security professionals, ensuring smooth operations and top-notch performance while fostering a positive, supportive workplace

THE DAY-TO-DAY:

• Team Management: Oversee security officers and dispatchers, including scheduling, work assignments, station coverage, and performance evaluations. Administer progressive discipline when necessary.

• Team Development: Build and develop high-performing teams of both security officers and dispatchers through interviewing, hiring, training, mentoring, coaching, and conducting performance reviews. Foster a positive work environment that promotes teamwork, recognition, and mutual respect.

• Safety and Security: Oversee guest and employee safety by implementing and enforcing company safety policies and procedures. Act as a liaison with external agencies during security incidents.

• Investigations: Assist in onsite investigations and coordinate security-related processes.

• Guest Services: Address guest questions and concerns promptly, either personally or by directing them to the appropriate department or management.

• Incident Response: Respond to emergencies and threats, document incidents, and ensure proper escalation for reporting and resolution.

• Manage Workers' Compensation: Ensure employee accident reports are accurately completed and filed for workers' compensation claims.

• Dispatch Operations Oversight: Supervise dispatchers, ensuring effective communication and coordination between field officers and dispatch operations during incidents and routine duties.

• Additional Responsibilities: Perform other job-related duties as assigned.

THE IDEAL CANDIDATE:

• Age: Must be 21 years or older.

• Education: High school diploma, GED, or equivalent educational experience. 

• Experience: At least 2 years of relevant experience, including direct security experience in a resort/casino environment or law enforcement/military. Previous supervisory or team leadership experience is preferred.

• Certifications: Must successfully complete and pass a CPR/AED response simulation, obtain and maintain a valid gaming license, acquire an alcohol awareness card, and provide a valid driver’s license at the time of employment.

• Availability: Must be available to work varied shifts, including weekends and holidays.

• Customer Service: Proven ability to provide exceptional customer service, effectively addressing guest concerns and resolving issues in a timely and professional manner, while maintaining a positive and approachable demeanor.

• Resort/Hotel Experience: Demonstrated experience working in a resort or hotel environment, including knowledge of guest services standards, property layout, and emergency procedures.

THE PERKS & BENEFITS:

• Wellness Incentives: Programs designed to support your physical and mental health.

• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.

• Free Meals: Complimentary meals provided in our employee dining room.

• Free Parking: Parking available at no cost, both on and off shift.

• Health & Income Protection: Access to health and income protection benefits for eligible employees.

• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

FULL JOB DESCRIPTION:

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