Manager, Quality Assurance

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $73,100.00 - $120,600.00

Job Description

Job Profile Summary:

Essential Functions and Responsibilities:

· Ensure the quality of processes and procedures in the Performance Evaluation division and provide responsive assistance and monitoring to Mentors and Evaluators in a timely manner.

· Ensure Supervisor oversight of Performance Evaluation efforts to make certain that evaluations are accurate, timely and in accordance with applicable University policies, including but not limited to Academic Authenticity, Articulation of Response and FERPA.

· Ensure Supervisor oversight of the practices implemented to respond to evaluation concerns in a timely and appropriate manner, as well as provide responsive support for any other student issues that come through Ptask, E-Care and other sources.

· Ensure effective management of relationships with outside partners, including but not limited to Taskstream, Webassessor and Caveon.

· Proactively lead quality and project initiatives to support departmental goals using cross-functional efforts and best practices as applicable.

· Oversee activities required to monitor and correct issues related to platform access assessment version control and student assessment attempts.

· Oversee the Academic Authenticity and Articulation procedures of the Performance Evaluation division.

· Formally supervise all direct reports.

· Abide by policies and procedures to maintain compliance with FERPA regulations.

· Abide by policies established by the WGU Human Resources department.

· Notify Director of Performance Evaluation of planned absences ahead of time. Two week’s notice is expected for extended time away (longer than 48 hours) so that adequate coverage can be arranged.

· Performs other related duties as assigned.

Knowledge, Skill and Abilities:

· Understanding and appreciation of competency-based education model.

· Well-developed knowledge of quality management, organizational excellence, and project management best practices.

· Excellent leadership, management, and team-building skills.

· Fluent with performance-based measurement practices and procedures.

· Familiarity with higher education assessment policies, issues, and practices.

· Well-developed task analysis and instructional design skills.

· Proficient use of educational technological platforms and common office software packages.

· Excellent verbal, writing, and presentation skills.

· Able to spend significant time working at a computer and on the telephone.

Competencies:

Organizational Impact:

· Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.

· Assigns and distributes work.

· Compiles data to prepare budgets.

Problem Solving and Decision Making:

· Responsible for making moderate improvements of processes or systems to enhance performance of the job area.

· Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

· Communicates within job area and occasionally with external groups. External facing professionals (i.e. Admissions) communicate more regularly with external groups on routine matters.

· Ensures compli