Patient Service Rep- SNS Outpatient Centers Salem Per Diem

Site: Shaughnessy-Kaplan Rehabilitation Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate and complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the patient’s insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed.

 

Qualifications

Key Responsibilities

• Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
• Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
• Scheduling status is maintained daily and potential problems are addressed with corrective actions.
• Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards.
• Patients are greeted, assisted and appropriate staff notified of patient arrival.
• Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
• Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
• Monthly patient satisfaction questionnaires are processed for current patients according to center standards.
• Customer service delivery is carried out to achieve stated goals.
• Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
• Therapy charges are entered and reconciled as assigned.
• Additional department, organization, or network activities are completed per established objectives.
• PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Qualifications - External

Qualifications and Experience

Education/Degree
Required

•  High school graduate required.

Preferred

• Associate’s degree in medical administration

Experience
Preferred

•  Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)