Patient Care Coordinator

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role 

We are seeking an Office Administrator to provide clerical support for our patients. If you are passionate about providing your patients with exemplary care, while being sensitive to their individual psychiatric conditions, you would be a great fit on our team.  

Compass is proud to be a trailblazer within the future of behavioral health, offering fully virtual PHP/IOP programs to patients across the entire state of Illinois. Our virtual programs meet the needs of modern healthcare, providing flexibility for both patients and clinicians while increasing access to fundamental care. 

What You'll Do:

• Answers incoming calls in a warm and welcoming manner.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Deliver high-quality remote support via EMR instant messaging, Teams, phone, and email, serving as one of the first responders to any inbound questions or requests from patients
• Maintains patient charts according to confidentiality standards and policy. Maintains all patient’s, visitor’s, and staff’s confidentiality according to HIPAA requirements and Compass policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Engages - and escalates to IT as needed - with patients as the first line of troubleshooting for technology issues for Patient Portal Access, Encryption software, and other software as necessary for patient care
• Performs other related duties as assigned.

Who You Are:

• Associate’s Degree required, Bachelor’s Degree Preferred
• 2-3 years of customer service experience
• Prior experience working in partial hospitalization, intensive outpatient, inpatient hospital, residential or medical setting preferred
• Computer proficiency with the ability to learn and use multiple software
• Excellent written and verbal communication skills
• Strong organization and planning skills; detail oriented
• Ability to multi-task in a fast-paced environment
• Conflict resolution and problem-solving skills
• Flexible Schedule - Able to work assigned schedule

We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.

Compensation$19.50—$21 USD

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! 

Who We Are 

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.  

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. 

Benefits & Perks 

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plen