Security and Workflow Analyst (PSS3-CS), Information Resources & Technology

Security and Workflow Analyst (Professional Services Specialist 3-Computer Services)

Position Description:

The Security and Workflow Analyst reports to the Digital Business Solutions team and supports critical business operations, including access administration for key software and tools, solution development based on customer requirements, and system monitoring. This role also participates in patch testing, quality assurance (QA) testing, and supports user acceptance testing (UAT). 

In this position, you will design and implement workflows using triggers to automate notifications and updates related to business processes. Day-to-day responsibilities include workflow monitoring, maintenance, and regression testing. 

The ideal candidate will be able to operate independently while maintaining effective communication and escalation protocols. They should be comfortable handling recurring tasks and meeting service level agreements (SLAs) for ticket resolution. 

Responsibilities:

● Maintain access and security for various university-wide applications based on user roles and responsibilities, including assessing access requests, and granting, modifying, or revoking permissions in a timely manner. 

● Perform regular reviews and audits of security access and implement other security controls. 

● Identify and improve potential security risks and access control processes. ● Provide end user support for applications. 

● Design, develop, maintain, and monitor Banner Workflows based on client requirements. ● Support departmental efforts including, but not limited to: monitoring and troubleshooting, software testing, patch testing, requirements gathering, and documentation. 

● Monitor, implement, and support scheduled jobs using job scheduling tools, including SFTP processes and generate reports. 

● Perform other duties as assigned to support team operations. 

Required Qualifications: 

● Excellent analytical and problem solving skills. 

● Ability to manage multiple competing priorities. 

● Strong attention to detail and organizational skills. 

● Effective communication and documentation abilities. 

● Ability to translate business needs into technical solutions. 

● Hands-on experience with SQL; experience with Oracle SQL Developer is a plus. ● Experience working with database triggers. 

● Knowledge of workflows, workflow tools, job scheduling tools, and/or process automation. 

● Experience with code repository tools (i.e. Stash, GitHub). 

● Bachelor’s degree or equivalent education in a related field. 

● Minimum of 2 Years of related experience. 

NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.

Six (6) years of professional experience in different aspects of administration and business practices; including design and implementation of policy and procedures, vendor service contracts and improving and updating management practices.

OR

Possession of a bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience.

OR

Possession of a master's degree; and one (1) year of the above-mentioned professional experience.

NOTE: "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.

Preferred Qualifications:

● Experience in higher education IT environments. 

● Familiarity with Ellucian Ethos, Banner Security, and related technologies. ● Knowledge of SFTP processes. 

● Experience with ServiceNow or other ticketing systems. 

Salary & Benefits:

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