Engineering Services HSDC Program Manager

Requisition Number: 74148

 

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Position Overview

The Program Manager, HSDC, is responsible for leading the execution of large, strategic HSDC contracts by coordinating cross functional teams and aligning Engineering Services (ES) initiatives with customer and business objectives. This role serves as a key interface between Engineering Services, account teams, and field organizations to ensure consistent program execution and customer satisfaction in a fast-paced environment.

The Program Manager drives program governance, communication, and continuous improvement while ensuring engineering changes, service strategies, and operational priorities are effectively planned, communicated, and executed.

 

Key Responsibilities

 

Program Management

• Lead program execution for large, complex HSDC customers, ensuring alignment with contractual commitments and business objectives
• Serve as the program leader for assigned strategic accounts, providing governance, internal reporting, and executive visibility
• Develop and manage long-range program plans, including resource alignment and risk mitigation strategies
• Communicate program status, risks, and resolutions clearly to executive leadership and internal stakeholders

 

Cross Functional Leadership

• Partner with internal teams (MKD, PLM, Technology, Supply Chain, Customer Operations, and Field Services) to plan and execute strategic account initiatives in the field
• Align global and regional field teams to centralized program objectives and service strategies
• Act as the primary interface between Engineering Services and internal teams on product performance, reliability, and serviceability topics

 

Commercial & Customer Support

• Provide commercial and strategic account support, including:
• Account heat maps and performance insights
• Competitive intelligence and innovation opportunities
• Quality monitoring and key account metrics
• Assist in coordinating on‑site and remote support activities
• Incorporate customer feedback into product improvements and support processes

 

Process Optimization & Continuous Improvement

• Drive consistency in program management practices across strategic customers
• Leverage internal program management teams, specialists, automation, and digital platforms to improve efficiency and scalability
• Champion best practices in documentation, configuration management, and knowledge sharing
• Ensure engineering changes are validated, documented, and effectively communicated to field teams
• Lead continuous