Sr. HR Generalist

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Your role

As an Sr. HR Generalist, you will support employees' needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team.  You’ll work closely with the Sr. HRBPs to align talent strategies with organizational goals.

This position will be based in our Austin, TX Office.  This role is required to work from Dialpad’s Austin office 3-4 days per week.

What you’ll do 

• Build strong relationships and become a trusted advisor.
• Supports employees by providing HR guidance on policies and procedures when appropriate.
• Partners with managers and employees to understand employee relations challenges and facilitate resolution.
• Works with assigned organizations to ensure HR initiatives are well understood and implemented.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).
• Lead new hire onboarding sessions.
• Administers programs related to company initiatives as well as organization-specific programs.
• Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions.
• Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.
• Provide support to Sr HRBPs on programs and initiatives for assigned organization.
• Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.
• Foster, support, and deliver world-class employee experiences.
• Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization.
• Review and analyze business metrics (retention and engagement) with business leaders.
• Contribute to various cross-team and/or cross-organizational HR projects.

Skills you’ll bring 

• Bachelor’s degree or equivalent work experience.
• 5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies.
• Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&A teams.
• Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.
• A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.
• Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Strong G-Suite skills, including building Google Slides presentations.
• Strong program management skills.
• Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.
• Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.
• Experience building trusted relationships across the HR function, executives, managers, and employees.
• Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
• Strong work ethic, integrity, and personal responsibility.

Benefits and perks

Benefits, time-off, and wellness

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