General Manager

Job Purpose: The Warehouse General Manager is a leadership role responsible for overseeing the operations and financial performance of a warehouse. The person in this position should drive results through team leadership, process improvement and customer relationship management. This includes managing teams, optimizing operational efficiency, ensuring safety and compliance, and fostering a positive work environment. This position reports to the Director of Warehouse Ops.

Essential Duties and Responsibilities:

Daily

• Provides clear direction and energetic leadership that fosters engagement, accountability and performance at every level.
• Handles daily operational issues and facilitates communication with all cross-functional departments.
• Analyzes financial performance, identifies areas of improvement and drives profitability.
• Responsible for the location adhering to inventory process and integrity while meeting customers' requirements for shrink allowance.
• Ensures operation exceeds customer expectations and provides excellent on-time service.
• Verifies all billing of location's customers is reviewed and approved in a timely manner.
• Reviews production/labor planning with managers daily as well as status updates to ensure labor needs and best practices.
• Monitors location's readiness to food safety standards through SQF policies and procedures.
• Build and develop a high performing team by setting expectations, coaching talent and celebrating success.
• Monitors FTE/Temp timecards and attendance to ensure accuracy and adherence to the company's processes.
• Creates a proactive safety culture through training, accountability and hands-on involvement.
• Maintains positive customer service interaction with internal customers, such as HR, customer services, sales, logistics, operations, etc.

Weekly

• Maintains equipment maintenance.
• Attends all strategic leadership meetings on a weekly basis.

 

Monthly

• KPI Tracking.
• Maintains and documents facility updates
• Generates warehouse reporting

 

Quarterly

• Performs performance reviews, sets team goals and projects forecasting in a timely manner.
• Participates in P&L review.

 

Job Complexity:

• Management skills and the ability to manage a staff of employees.
• Hires, trains, coaches, mentors and holds all warehouse staff accountable.
• Ability to lead or support IT modification projects.
• Ability to maintain an organized, neat and orderly operation as it pertains to the warehouse.
• Ensures that all project and client KPIs are met or exceeds expectation
• Requires knowledge of reporting requirements as it pertains to the warehouse.
• Good communication, problem resolution, and people skills.

 

Qualifications:

• Must be able to communicate, read, write, and speak English.
• 5 or more years of Warehouse Management experience
• Ability to report/track trending and historical data.
• Must have strong business writing and case analysis skills.
• Advance math and financial skills a must.
• Experience in Inventory Control, Transportation Warehouse.
• Intermediate Microsoft Office skills, (Excel, Access, Visio and Power Point), data entry and general computer abilities.
• Experience in warehouse safety and safety training.
• College degree preferred.

 

Physical Requirements:

• Must be able to occasionally lift and/or move up to 50 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly work in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must hear speech out of both ears in the normal range of 30db at 500 to 2000 Hz range.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.