Sales & Operations Assistant - Rebecca Recommends

Click here to watch the video from Rebecca, the founder of Rebecca Recommends:

https://youtu.be/pF-kj7JnZTU

Rebecca Recommends is recognised as one of the finest sales and marketing representation companies for hotels and destination management companies within North America. You can read more about what they do for their customers on their website.

The company has had tremendous success over the 19 years that they have been in business -- they have retained customers who have worked with them from the beginning & grew the market share, average rates and exposure for all of their clients amongst the luxury travel trade sector of North American travel advisors.

The company has a small team of wonderful ladies located all over the US, UK, Ireland and Serbia; Rebecca Recommends has always been a remote-first company. Through meaningful relationships with their clients and the travel advisor community, this team of hardworking, kind and passionate ladies manages to exceed their clients' expectations every day.

Rebecca Recommends is growing its team by onboarding a new Sales & Operations Assistant to support the sales and marketing team.

More specifically, within this role, you will:

• Spend a lot of time assisting in managing the RR database within Zoho (CRM). Tasks will include: adding new travel advisor contacts, keeping travel advisor profiles current and updated, adding opportunities, bookings and information to the 15,000+ travel advisors within Zoho that RR works with.
• Plan sales trips – you will be responsible for planning the trips, following up on all sales calls and inputting travel advisors’ sales information into the CRM as a result of sales calls and sales activities
• Respond to travel advisor inquiries, bookings, and VIP requests, researching, and planning itineraries for travel advisors using Rebecca Recommends properties and services.
• Participate in the RR weekly team meeting (Mondays 11:00 am EST & attendance is mandatory) and ad hoc meetings with Rebecca Slater and/or RR team members
• Provide ongoing administrative support to other members of the RR team.

Although the Rebecca Recommends team count on your skills and excellent organisational aptitudes, an onboarding process will be organised for you, so that you can learn more about their CRM Zoho, SOPs and other information about their clients.

Requirements

As the ideal candidate for this position, you need to have:

• Outstanding efficiency and organizational skills with excellent attention to detail and a positive, proactive approach to work.
• Someone who is task oriented and is happy to work daily in our CRM, Zoho.
• A good command of written and spoken English
• A good understanding of working with Customer Relationship Management Technology
• Ability to prioritise duties and have excellent time management skills
• Willingness to develop strong product knowledge and a passion for all things related to our destinations of expertise its culture, regional gastronomy, artistic heritage and historical sights
• A team-oriented attitude and the ability to use initiative and take ownership for completing tasks whilst coping with a fast-paced office and remote salespeople.
• Ability to communicate effectively at all levels – you naturally earn others’ attention and respect. In addition, excellent spoken and written English is essential
• Strong IT skills including good knowledge of all MS Office programs.
• Willing to work during US Eastern Standard Time hours
• Ability to show initiative and be inquiring in nature
• Warm and welcoming attitude – you are personable and attentive
• Strong relationship building, rapport building and intrapersonal skills
• An understanding of and willingness to work towards assigned goals
• A passion for providing something extraordinary
• Good energy and solid work pace
• Ability to work alone as well as within a team
• Ability to work under pressure
• Detail-oriented mindset and proactive attitude

In short, Rebecca Recommends is looking for an organised, curious, and tech-savvy professional with a can-do attitude, sound judgement and the highest ethical standards; someone who is proactive, honest and trustworthy.

Benefits

What’s in it for you?

• $10 - $12* per hour
• Full-time role ~ 40 hours per week Monday to Friday
• Working hours ideally until 2 PM EST (later on some days if possible) with a mandatory weekly