Senior Project Manager (Composed Solutions)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Project / Program Manager

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 15% of the time

Work Shift

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior Project Manager (Composed Solutions) works on a team that partners directly with Composed Solution (Deal Central, F&I Intelligence and Automation) clients and implementation resources to deliver a ‘One Cox Auto’ experience. Their role, which is at the forefront of the digital retailing transformation, will be to understand current business needs of clients and then work across multiple teams to develop the work plan, identify stakeholders, create schedules, manage risks, conduct change control, and be accountable for the installation of and training on all project components. When purchasing a Composed Solution, our clients expect that the implementation experience and approach mirror that of the product; thus, operating in a new way and rising above existing implementation teams, the SPM is the cornerstone to delivering on this promise.

The ideal candidate will have proven project management and leadership experience, demonstrate the ability to engage and influence key stakeholders across functional areas, and have shown success in implementing process improvement best practices. Senior Project Managers are client-focused, process-driven, consultative, and can tame the complex.

What You'll Do

• Deliver a ‘One Cox Auto’ experience to clients through strategy development, coordination, and implementation of purchased components for Composed Solutions and other multi-solution installs as needed.

• Independently scope, manage and be accountable for multiple complex projects of varying requirements concurrently through initialization, execution, monitoring and controlling to closing.

• Operate at a high-level managing assigned resources from multiple implementation teams for the successful completion of the project.

• Lead major client onboarding presentations to executive audiences with confidence and empathy.

• Partner with a broad number of functional leaders and operational team members across business units to plan the best approach for implementation and training.

• Cultivate client partnerships and consult on the best strategic path for project execution, product integration and training needs.

• Identify known and unknown risks, taking appropriate steps to raise awareness and mitigate where possible.

• Contribute to the development of a curated and repeatable setup experience for Composed Solution clients.

• Serve as liaison between the client and all operational teams within Implementation to come to mutual understanding on requirements, changes in process, scope or needs.

• Participate in the setup, vetting and assignment of new Composed Solution clients.

• Understand the technical complexity of systems or product dependencies needed to power Composed Solutions.

• Gather feedback on process improvement through interviews, focus groups, surveys, or other feedback mechanisms.

• Create reports or dashboards to track progress of projects. Adjust project execution based on findings.

• Proactively and effectively communicate or present project progress to leadership or operational teams.

• Complete incident reports after unplanned challenges or events contributing to the database of key learnings to draw upon in the future.

• Perform retrospectives at the conclusion of significant projects and summarize findings for leadership and operational teams.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Contribute to the development of standard operating procedures (SOP) for the Implementation team.

• Collaborate and create organizational assets that can be leveraged for multiple projects and initiatives across operational teams.

• Confirm understanding of operational teams from any change in process, procedure, or requirement.

• Assists in the onboarding, training, and mentorship of new Project Managers