L2 Technical Support Analyst

Description

We are seeking a highly skilled Level 2 Network Support Engineer to join our Managed Services team. This individual will serve as the primary escalation point for network-related issues and will be responsible for troubleshooting, maintaining, and supporting network infrastructure across multiple client environments.

The ideal candidate will possess strong hands-on networking experience, excellent troubleshooting skills, and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. This role is heavily focused on networking, infrastructure, and structured cabling with additional responsibilities supporting server and cloud technologies.

Key Responsibilities

Network Infrastructure Support (Primary Focus)

Serve as the primary escalation point for network-related incidents from Level 1 support.

Troubleshoot and resolve complex network issues across multiple client environments.

Monitor, maintain, and optimize network performance.

Support and troubleshoot:

LAN/WAN environments

TCP/IP

DNS

DHCP

VLANs

VPN technologies

Routing and Switching

Wireless networking

Configure and maintain network equipment including:

Switches

Routers

Firewalls

Wireless Access Points

Perform network troubleshooting involving:

Layer 1, Layer 2, and Layer 3 connectivity

VLAN configurations

Trunking

Spanning Tree Protocol (STP)

IP addressing and subnetting

Network segmentation

Support firewall deployments and troubleshooting:

Fortinet

Cisco

Palo Alto

SonicWall (preferred)

Assist with SD-WAN deployments and support.

Structured Cabling & Physical Infrastructure

Install, terminate, and test Ethernet cabling.

Create and terminate Cat5e/Cat6 network cables from scratch.

Maintain and troubleshoot structured cabling systems.

Support:

Patch panels

Network racks

Cable management

MDF/IDF closets

Understand and adhere to T568A and T568B wiring standards.

Troubleshoot physical layer connectivity issues.

Document network infrastructure and cable layouts.

Systems Administration Support

Support client environments including:

Windows Server

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

Azure AD / Entra ID

Endpoint management

VMware

Hyper-V

Perform:

Server maintenance

Patching

Upgrades

System health monitoring

Client Support & Service Delivery

Communicate effectively with clients regarding technical issues and resolutions.

Provide clear status updates throughout the lifecycle of incidents.

Escalate issues appropriately while maintaining ownership through resolution.

Participate in infrastructure assessments and client onboarding activities.

Skills

Technical support, Customer service, Troubleshooting, Help desk support

Top Skills Details

Technical support,Customer service,Troubleshooting,Help desk support

Job Type & Location

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $25.00 - $38.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Jacksonville,FL.

This position is anticipated to close on Sep 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group compa