Senior Business Systems Administrator

About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2023” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history. 
As a member of the Revenue Operations team at Aurora, you will own the evolution of our Salesforce Platform and multiple other tech stacks that help us transform our customer success processes and tools as we aid the newest releases of Aurora’s groundbreaking software. You will work alongside a diverse team of administrators, analysts, and architects, both internal and external. You will be the key driver in bringing new customer success initiatives to life via our tech stack by implementing new customer success processes that already drive some of the best net promoter scores in the industry. 
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Create solutions within Salesforce and other tech stacks
• Enhance and maintain CPQ and territory alignments across the company
• Serve as a key member in the Revenue Operations team as a Salesforce Admin to assist in the configuration and development of our Sales and Customer Success tools and applications
• Work with End Users and Solution Architects to craft processes and future state designs
• Build the technical controls and automation that enforce the corporate policies and procedures used to keep our confidential data secure
• Integrate our business intelligence and customer data with Salesforce, to better enable our CSMs with accurate and real-time customer engagement data
• Conduct user testing to verify that our processes and systems are designed and implemented to meet user requirements
• Assist in the technical training and development of key operational support members as part of team enablement

What we value:

• Balancing speed to solution with scalability
• Humility and drive to learn and constantly level up skills
• Teamwork and collaboration above all else
• Flexibility to change course as needed
• Creativity, ability to solve problems in unconventional ways
• Salesforce administration, including CPQ and custom object level
• Direct experience with Sales, Customer Success, or Onboarding activities
• Deep knowledge of administering sales and customer success business tools and processes
• Clear communication skills geared towards technical training for business power users
• 2 years of basic project management experience

For New York City-based candidates, the salary range for this role is $120,000.00 to $162,000.00. Actual compensation for successful candidates will be carefully determined based on a number of factors, including skills, qualifications, and location.
Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Our mission at Aurora is to create a future of solar energy for all. We aim to reflect that inclusivity in the people who imagine and build our product by creating an environment where diversity is cherished and where anyone—regardless of background—can thrive. We strive to always do better and know that by empowering people, we can power the planet.