AVP, Digital Scrum Master

Job Description:

Role Summary/Purpose: 

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on building new digital capabilities as part of the Enterprise Platforms Release Train.  

As a Digital Scrum Master, you’ll be responsible for leading two Agile scrum teams and one Kanban team, focused on merchant and provider facing platforms including front-end loan sales, transactions and system management. Additional responsibilities include coordinating regression testing requests across the 13 teams in the ART and working directly with teams outside the ART. 

This role is responsible for collaborating with digital product owners, technical leads, and stakeholders in delivering a seamless and speedy experience for customers who are applying for a Synchrony product in web and native applications. 

The ideal candidate will have a strong project management background with a focus on technology, MFE development, and the Agile framework, as well as high technical acumen and a proven track record of delivering critical initiatives. 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities: 

• Passionate about leading development teams with a servant leadership mentality 

• Work with client teams and business to shape requirements and provide ongoing communication through project execution 

• Generate process reports indicating velocity, burn-down, etc. 

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients) 

• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors. 

• Coach Agile behavior, leading by example 

• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning. 

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time 

• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum 

• team and actively identify and remove waste and distractions 

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines 

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams 

• Participate as part of the Synchrony Innovation Station in contributing and leading innovation activities and practices with the full cross-functional product team and in partnership with the other Synchrony Innovation Stations. 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 8+ years of IT experience. 

• Experience in developing and implementing information systems and project management experience 

Desired Characteristics:  

• Demonstrated ability to work with cross-functional teams, especially software developers 

• Passion for Agile and experience helping teams become more Agile 

• Participated in management of projects and implementations with both large and small corporate organizations 

• Experience working in SAFe / scaled Agile a plus 

• Experience with JIRA, Confluence and other Atlassian products; fluency in MS Office 

• Superior organization skills and adept at multi-tasking 

• Excellent written and verbal interpersonal and communication skills 

• An analytical approach to problem solving and trouble shooting 

• A “can do” and flexible attitude with an abil