Fraud Team Lead

<h3><strong>Change the way the world travels</strong></h3> <p>Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12k cities. Our headquarters in Berlin is supported by 16 other local offices across the globe. </p> <p>Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out our <a href="https://www.getyourguide.careers/">careers site</a> to learn more.<br/><br/></p> <h3><strong>Team mission</strong></h3> <p>Our mission is to build and maintain a secure and trustworthy marketplace by leveraging advanced fraud detection techniques, fostering strong collaborations, and continuously adapting our defenses to protect GetYourGuide, its users, and its partners from illicit activities. We are committed to upholding fairness and ensuring a reliable platform for unforgettable travel experiences.</p> <h3><strong>Your mission:</strong></h3> <ul> <li><strong>Team Leadership and Management:<br/><br/></strong></li> <ul> <li>Lead, mentor, and develop a team of Fraud Prevention Operational Agents, fostering a collaborative and high-performance work environment.</li> <li>Set clear performance expectations, provide regular feedback, conduct performance reviews, and identify training needs.</li> <li>Manage team schedules and ensure adequate staffing to maintain operational efficiency.</li> <li>Promote a culture of continuous improvement and knowledge sharing within the team.<br/><br/></li> </ul> <li><strong>Fraud Prevention Strategy and Execution:<br/><br/></strong></li> <ul> <li>Develop, implement, and optimize fraud prevention strategies, rules, and procedures specific to the e-commerce environment.</li> <li>Monitor and analyze transaction data and system alerts to identify potential fraudulent activities and emerging fraud trends.</li> <li>Utilize various fraud prevention tools and technologies to detect, investigate, and prevent fraudulent transactions.</li> <li>Collaborate with cross-functional teams, including IT, Customer Service, and Legal, to implement effective fraud controls and processes.<br/><br/></li> </ul> <li><strong>Operational Excellence:<br/><br/></strong></li> <ul> <li>Oversee the daily operations of the fraud prevention team, ensuring timely and accurate review of potentially fraudulent transactions.</li> <li>Establish and monitor key performance indicators (KPIs) related to fraud detection, prevention, and operational efficiency.</li> <li>Develop and maintain comprehensive documentation of fraud prevention processes and procedures.</li> <li>Ensure compliance with relevant industry regulations and best practices.<br/><br/></li> </ul> <li><strong>Investigation and Reporting:<br/><br/></strong></li> <ul> <li>Lead and conduct thorough investigations of suspected fraudulent activities, gathering evidence and documenting findings.</li> <li>Prepare detailed reports on fraud trends, investigation outcomes, and the effectiveness of fraud prevention measures.</li> <li>Provide insights and recommendations for continuous improvement of fraud prevention strategies.<br/><br/></li> </ul> <li><strong>Stakeholder Communication:<br/><br/></strong></li> <ul> <li>Communicate effectively with internal and external stakeholders regarding fraud-related issues and prevention efforts.</li> <li>Collaborate with payment processors and other external partners on fraud prevention initiatives.</li> <li>Provide training and awareness sessions to other departments on fraud risks and prevention best practices.</li> </ul> </ul> <h3><strong>Your toolkit:</strong></h3> <ul> <li>Minimum of 3 years of experience in a leadership role managing a team of fraud prevention operational agents, preferably within the e-commerce industry.</li> <li>Proven track record of successfully developing and implementing fraud prevention strategies that reduce fraud losses.</li> <li>Strong understanding of e-commerce fraud trends, techniques, and technologies.</li> <li>Experience working with various fraud prevention tools, such as rule-based systems, machine learning models, and third-party vendor solutions.</li> <li>Excellent analytical, problem-solving, and decision-making skills with the ability to interpret complex data.</li> <li>Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team.</li> <li>Ability to work independently and collaboratively in a fast-paced environment.</li> <li>Strong organizational skills and attention to detail.</li> <li>Familiarity with relevant industry regulations and compliance requirements.</li> <li>Bachelor's degree in a relevant field such as Business Administration, Finance, Criminal Justice, or a related discipline is preferred.<br/><br/></li> <li>Certifications in fraud examination or fraud prevention.</li> <li>Experience with SQL or other data analysis tools.</li> <li>Kn