Business Support Specialist

 

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers.

 

As we continue to grow, we are seeking a responsible and detail-oriented professional to join our team as a Business Support Specialist in our Lawrence, KS location.

 

A Business Support provides a consistently high level of support to Door Centers, Sales, and

other departments within the organization.

 

ESSENTIAL ACCOUNTABILITIES: 

·        Provides administrative support to Manufacturing Operations, Sourcing, Distribution Operations, and other functional areas to ensure the company’s business needs are met by email, telephone and in person.

·        Creates and processes sales orders and purchase orders, through analysis and processing of demand messages and requests from multiple departments.  Order processing includes changes, cancellations, corrections, and communication of special requirements to responsible departments (quality audit, custom build/packaging, etc.)

·        Maintains work orders for all manufacturing plants to ensure on-time performance and accuracy of material produced. Facilitates communication between Manufacturing Operations and other departments or locations.

·        Achieves and maintains rapport with Door Centers, Production leadership, and other internal departments, to provide the best possible service and optimize operational performance.

·        Processes inter-company credits and generate replacement orders based on reported Quality Issues.  Utilizes quality reporting tool as well as EPR system to support this process. 

·        Conducts research to provide root cause analysis for product delays, shortages, errors, etc. Communicates to Purchasing, Product Structure, Distribution, Manufacturing, and other departments to resolve issues.

·        Creates reports on a daily and periodic basis. 

·        Reviews Door Center inventory levels and ensure DCs have product needed to meet demand.

·        Provides Door Centers and Sales with product information and order status updates.

·        Assists and directs Purchasing if orders are needed for raw goods. Provides updates to affected departments. 

·        Keys test orders for Engineering.  Requests drawings and manufacturing specs for Production.  Enters and coordinates orders for materials and equipment. 

·        Processes and Expedites orders to adjust stock levels at Door Centers.

·        Monitors and reschedules backorders.  Ensures all supply chain and customer requirements are met to facilitate complete and accurate shipment of backordered material.  Makes any changes or special arrangements for shipment and communicates updated delivery date to DC. 

·        Provides data and material support to Sales and Field Operations staff.

·        Reviews inventory levels notifies Inventory Control of discrepancies.  Assists with root cause analysis and resolution.

·        Verifies shipment accuracy using various reports and data sources.  Works with other departments to address errors, correct transactions and advise corrective actions.  Troubleshoots ERP system problems. 

·        Supports Return-To-Stock process in Kansas plant.

·        Assumes other duties as assigned by supervisor.