Senior IT Support Officer - Enterprise Technology Services - 971343

Job description

Undertake customer focused information technology support services in one or more of the following areas:

• Technical support of IT infrastructure and peripherals, networking equipment, servers and cloud services.
• Technical support of business applications software and development projects.
• Client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets including Microsoft software, line of business and learning applications.
• Provision of support, supervision, training, and leadership for other IT support staff.

The Team

IT Infrastructure Services provide server and network infrastructure support and management to the agency using a range of traditional and contemporary enterprise platforms and tools. The occupant is expected to undertake high level tasks associated with IT infrastructure support including complex issue resolution, escalation management, staff supervision and mentoring, data quality, and reporting and analysis across technologies relevant to the Department.

What You'll Work With

• Networks: Cisco, SD-WAN, LAN/WAN, enterprise WiFi
• Cloud: Microsoft 365, Azure Stack, Entra ID, Intune
• Systems: Hyper-V, Windows Server
• Tools & Practices: Monitoring, diagnostics, automation, project based development and deployment

What You'll Be Doing

• Troubleshoot and resolve complex issues across networks, servers, endpoints, and cloud environments
• Manage and optimise Hyper-V, SAN, SQL, and Azure infrastructure
• Plan and execute upgrades, patches, capacity planning, and lifecycle management
• Implement and monitor DR, backup, and security solutions to DECYP standards
• Pilot and implement new technologies to improve performance, scalability, and reliability
• Drive future state infrastructure strategy with automation and modernisation initiatives

We are offering

• Ongoing - ASAP Start Date 
• Full-time
• 73.5 hours per fortnight
• We are a child-safe organisation
• Pathways to grow your career

Fitness Passport provides DECYP employees with discounted access to 50+ facilities across the state, helping you and your family meet your fitness goals!

Wellbeing Connect is DECYP’s pathway to free confidential counselling services. Wellbeing Connect isn’t just for when things get tough. It’s designed to support your wellbeing every day – helping you to stay on track, build healthy habits, and access expert advice across a range of areas important for your overall wellbeing

Applicants should be aware that for twelve (12) months from the date of publication, this selection process may be used to fill any subsequent full-time or part-time vacancies in accordance with Employment Direction 1.

We are looking for

Essential

• Current Tasmanian Registration to Work with Vulnerable People (RWVP) with a registration Status – Employment

Desirable

• Appropriate post-secondary qualification and / or industry experience relevant to the role.
• At least two years’ experience in the delivery of ICT support and infrastructure services.
• A current driver’s licence.

Please note: The cost associated with obtaining a RWVP is the responsibility of the individual.

Statement of Duties and a reference guide to assist with applying online

Statement Of Duties (PDF)

Statement Of Duties (DOCX)

How to apply