Senior Analyst – DSCSA (Drug Supply Chain Security Act) Exception Management - SAP Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary  

The Senior Analyst – DSCSA Exception Management is responsible for independently managing, investigating, and resolving complex serialization, traceability, and data-driven exceptions that prevent compliant product flow across CVS Health Mail and Specialty business units. This role serves as a subject-matter expert for DSCSA exception resolution and plays a critical role in ensuring regulatory compliance, audit readiness, and operational continuity. 

The Senior Analyst works across SAP, TraceLink, and related enterprise systems to perform deep-dive analysis, reconcile discrepancies, and drive resolution of high-risk or time-sensitive exceptions. This role requires strong analytical judgment, advanced system proficiency, and the ability to partner cross-functionally with Operations, Compliance, IT, and external trading partners. 

The candidate can be located anywhere in the US, working remotely.

Key Responsibilities: 

• Independently manage and resolve DSCSA serialization and traceability exceptions impacting Mail and Specialty product flow, including quarantined inventory. 

• Perform advanced investigation across SAP, TraceLink SCWM, and related systems to analyze purchase orders, receipts, inventory movements, scan data, and EPCIS transactions. 

• Reconcile discrepancies across multiple systems and data sources, identifying root causes and implementing corrective actions. 

• Investigate and resolve cross-system timing or data mismatches that result in receiving or compliance failures. 

• Ensure all exception handling aligns with DSCSA requirements, internal SOPs, and audit standards 

• Document investigations, actions taken, and outcomes in a clear, consistent, audit-ready manner. 

• Serve as a point of escalation for complex, high-risk, or recurring exceptions, providing guidance to analysts and operational partners. 

• Partner with IT, Compliance, Operations, and external trading partners to resolve systemic issues and support long-term fixes. 

• Identify trends and recurring issues, contributing to process improvements, training materials, and preventive controls. 

• Support enterprise readiness by maintaining strong awareness of DSCSA milestones, regulatory guidance, and system changes. 

Required Qualifications 

• 3–5 years of experience in DSCSA exception management, supply chain compliance, PBM, Mail Order, Specialty Pharmacy, or regulated healthcare operations. 

• 3+ years of hands-on SAP experience performing deep-dive investigation related to inventory, receiving, reconciliation, or exception resolution. 

• Demonstrated experience managing high-volume, high-complexity exception queues with minimal supervision. 

• Proven ability to reconcile discrepancies across SAP, TraceLink, and operational systems. 

• Strong understanding of DSCSA se