Business Systems and Continuous Improvement Manager

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Job Description:

Are you a strategic problem-solver who lives at the intersection of technology and process efficiency? We are looking for a Manager of Business Systems and Continuous Improvement to lead a high-performing team in transforming how we serve our customers. In this pivotal role, you won't just manage systems like SAP and Salesforce—you will be the architect of our operational excellence. By bridging the gap between complex data systems and lean methodologies, you will directly influence our 'future-state' workflows, drive multi-million dollar efficiencies, and foster a culture of innovation within a global leader in aviation improvement.

Meet The Team:

We are the bridge between complex data and real-world aviation solutions. We sit at the heart of the Front Office, working collaboratively to ensure our SAP environment, E-Commerce platforms, and internal processes are as high-performing as the aircraft we support. We value autonomy, technical curiosity, and a shared commitment to making life easier for our customers and colleagues alike.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Your Challenges:

Manage Business Systems: 35%

• Lead the data system management, including maintenance & leading change management initiatives including required testing programs;

• Utilize business process knowledge and E-Commerce experience to successfully resolve and implement changes to the SAP, Airbus World and WebMRO or any other platform such as Smart Sheets, Firori, Sales Force, etc.

• Utilize testing methodologies, processes and tools for testing of functionality while maintaining the value and goals of unit, integration, system and regression testing;

• Work with desktop applications including spreadsheets and presentation toolkits;

• Lead internal groups to ensure all e-Commerce functionalities and reporting needs are being met; 

• Drumbeat with transversal departments in developing processes that are efficient with SAP; 

• Utilize business process knowledge and E-Commerce experience to successfully resolve and implement changes to the SAP, Airbus World

• Utilize testing methodologies, processes and tools for testing of functionality while maintaining the value and goals of unit, integration, system and regression testing;

• Prepare specifications to initiate changes in SAP and all e-Commerce programs;

• Interface any recommendations in SAP, Airbus World and e-commerce solutions; 

• Recommend, design, and plan new system developments in conjunction with the