Clinical Partnership Coordinator

Department Overview

Cascade Life Alliance (CLA) serves to save, enhance, and heal lives through organ donation and transplantation. CLA is the federally designated organ procurement organization serving 84 hospitals across Oregon, southern Washington, and western Idaho.

 

The Clinical Partnership Coordinator leads real-time clinical response and hospital partnership efforts, providing referral and onsite response to evaluate potential organ donors and collaborate with healthcare teams to maintain the option of donation. It ensures timely evaluation and alignment with best practices, bridging clinical response and partnership work to promote continuity, collaboration, and high-quality service across hospital partners. The role also supports clinical operations across Cascade Life Alliance (CLA) and aligns with the organization's mission and goals.

Function/Duties of Position

Referral Response

• Customer Service & Partnership: Delivers a high level of service to hospital partners through responsive communication, real-time support, and a collaborative, solutions-oriented approach that strengthens trust and partnership
• Referral Assessment & Clinical Judgment: Collects and documents pre- screening information for all incoming donor-related calls; evaluates referrals for initial donor eligibility and communicates timely, accurate information to the Administrator on Call (AOC)
• Timely Response, Prioritization & Performance Monitoring: Prioritizes in- person response to active organ referrals; monitors changes in plan of care through EMR review and ongoing communication with the hospital care team. Tracks referral timeliness, response effectiveness, and case progression to identify opportunities for improvement and support alignment with best practices. 
• Care Coordination, Team Alignment & Goal Setting: Leads initial and ongoing onsite huddles to support care planning, coordination, and alignment among multidisciplinary teams. Collaborates with internal teams and hospital partners to reinforce best practices and contribute to shared goals that support donation outcomes.
• Donation Advocacy & Family Support: Collaborates with the healthcare team to preserve the option of donation for families through proactive engagement and clinical guidance
• Communication, Stakeholder Management & Continuous Improvement: Communicates timely, accurate updates on active referrals and donor cases to internal and external stakeholders. Incorporates feedback and performance insights to support continuous improvement in referral response and partnership practices. 

Team Support

• Hospital Partnership & Education Support: Builds hospital partnerships through onsite engagement, real-time education, and collaboration to support consistent practices and a positive partner experience
• Case Support & Clinical Function: Supports onsite Organ Donation Coordinators with case activities, including chart completion, allocation calls, and logistical coordination; maintains competency to initiate case starts as needed (e.g., serologies, standing orders, basic donor management)
• Authorization & Family Support Collaboration: Partners with donation and advocacy (DFA) team to facilitate authorization or disclosure with legal next of kin and conducts accurate donor risk assessment interviews with identified surrogates
• Operational Coordination & Staffing Support: Coordinates logistics for active referrals and donor cases and activates staff for relief as appropriate 
• Quality Assurance & Documentation: Performs peer review of charts and supports completion of QA-related tasks, including cultures and documentation accuracy

Performs other duties as assigned 

Required Qualifications

• Bachelor's degree in marketing, business, communications, education, or healthcare related field.
• Two years’ experience in marketing, education, and/or healthcare
• Must have a valid driver's license and access to a vehicle.

Job Related Knowledge, Skills and Abilities (Competencies):

• Clinical Judgment & Healthcare Knowledge: Demonstrates strong clinical knowledge and understanding of hospital systems and critical care environments; exercises sound, independent judgment in fast-paced, high-pressure situations
• Communication & Relationship Building: Builds and maintains effective relationships with hospital staff, leadership, and stakeholders; communicates clearly and professionally across diverse audiences
• Interpersonal Effectiveness & Conflict Management: Navigates complex interactions with professionalism and empathy; demonstrates strong conflict resolution skills and the ability to engage diverse profess