Retail Event Associate - Chicago Marathon Majors

The Retail Event Associate will support the Retail Event Team in building, setting up, merchandising and providing world class customer service for the World Marathon Majors in Chicago!!Event set up shifts will consist of but not limited to unboxing, sorting, hanging all received inventory for the event, merchandising the sales floor, trouble shooting product, tagging, organizing back stock, training on cash registers and setting up the store to be ready to open to the public! Event days consist of providing world class customer service to every customer and fan that enters the SuperStore. Breakdown event days are post event and involved our team putting all product back into boxes, labeled properly, and out of the store location. This process is undoing the set up process the team completed pre-event.
General Duties and Responsibilities:
 

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
• Understand Fanatics Values and how they relate to the Event Operations Associate role
• Maintain sales floor and/or stockroom standards with an eye to detail
• Utilize Fanatics Point of Sale System (POS)
• Provide a fun and professional environment for team members and fans
• Assist with stocking of merchandise
• Assist with inventory when needed
• Organize supplies and equipment
• Load and unload merchandise trucks
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
• Perform additional responsibilities as assigned by the Leadership team

Job Knowledge, Skills and Abilities
 

• Possess a fun, outgoing, confident, and professional demeanor
• Ability to build product knowledge
• Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
• Ability to maintain high standards of organization and cleanness
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude
• Strong communication, literacy, and numeracy skills
• Ability to be punctual, consistent, and reliable on the job

Education, Experience and Requirements
 

• Minimum 18 years of age
• Experience working in venue and retail / merchandise environment
• Ability to work independently and responsibly in a fast-paced continuously changing environment
• Must be friendly, self-motivated, and love meeting new people in an exciting event setting
• Basic math skills: ability to accurately count change and balance bank
• Willingness and drive to exceed guest and partner expectations
• Ability to work independently or in a team during set up and to get tasks done efficiently
• Ability to communicate effectively with supervisor and guests
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation

Physical Demands:
 

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Ability to stand, walk, bend and move throughout the venue for extended periods of time
• Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebriti