GIO IT Licensing & Asset Jr Analyst

How will you CONTRIBUTE and GROW?

The Global Infrastructure & Operation Department (GIO) was created to enable high speed execution of the Group’s IT transformation projects and to run global services.


GIO is part of the Air Liquide IT legal entity. It delivers infrastructure services to our BIS (Business Information System) customers world wide.


The Americas Hub team within GIO is responsible for ensuring the delivery of all GIO services to its
customers across all the Americas (through the 3 Clusters: North America, Latin America, Airgas) and their respective Entities, encompassing more than 25,000 employees.


The GIO IT Licensing and Asset Analyst will be accountable for the execution of corporate relationship
management, service catalog deployment, procure-to-pay, inventory & local process management, and asset management.


The geographical focus of this role will be the Americas. This position will report to the GIO EUS Americas Director and EUS Global Business Office Manager in a matrix organization.


The IT Licensing and Asset Analyst will be crucial in the procurement and management of End User
inventory and be required to deliver support services quickly to resolve any issues. This position will be in charge of billing control and ensuring alignment of billing process flows with the GIO asset/device lifecycle.

Responsibilities
Vendor Management
● Consistent with the global contract and global team processes, manage the relationship with EUS vendor partners (such as Dell) at the Americas level to support the local delivery and day-to-day execution.
● Monitoring the Dell Portal and delivery process from Dell.
● Maintain a comprehensive knowledge of current computer models utilized by Air Liquide end users.
● Contribute to periodic assessments of upcoming computer models in the computer vendor partner catalog, in collaboration with Global teams in charge of roadmap
● Establish the ordering process for IT licenses and assets.
● Responsible for the selection and procurement of IT licenses and assets.
● Oversee the management and resolution of service delivery issues.
Service Catalog Deployment
● Contribution to evolution of device requests in ITSM ServiceNow, in support and collaboration of/with Global Local Process Management team
● Add financial information to ServiceNow for all Dell devices.
● Promote and execute overall visibility of the EUS Americas device catalog through the web portal and availability of presentations.

Procure-to-Pay
● Responsible for performing the billing control of all US and Canada invoices related to the EUS
Service Line.
● Executes the purchase requests and ordering for the EUS Service Line, based on Oracle and PCard.
● Manage the Oracle receipt of Service Line needs and supplier quotation requests.
● Monitor the allocated budget to ensure that the Service Line standards are met.
● Manage the interface with accounts payable.
● Proactive monitoring of accounts to ensure that Air Liquide payments are current. Responsible for the interface with Account Payable teams.
Computing inventory Management (US and Canada)
● Responsible for remotely managing the onsite visual inventory of the asset stock of US and Canada.
● Optimize installation task of field service to get necessary information to automatically update the configuration management database (CMDB ITSM ServiceNow).
● Maintain the Inventory tracking; updating and ensuring accuracy against actuals.
● Responsible for forecasting inventory stock needs. Asset Management
● Contribute to accuracy of inventory and asset management in ITSM ServiceNow.
● Oversee and track the various steps of the asset/device lifecycle (including onboarding, anticipated changes, unexpected changes, and offboarding).
● Precise classification of devices according to type, usage, ownership, and service type to ensure correct billing.
● Ensure that billing is aligned with the different steps of the asset lifecycle and updated in the CMDB (ITSM ServiceNow).
● Ensure the data sustainability of the assets by proactively checking data quality of end user profiles.
● Through “My IT Corner”, provide visibility on the assigned device access status to end users.

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Are you a MATCH?

Competencies and Profile

Experience

Education Requirements
● Bachelor’s degree (or equivalent experience in computer, data analytics or related field)

General Requirements

● 4+ years of IT Service Management experience
● Fluency in English is mandatory (additional language capabilities are a plus).

Knowledge and know-how specific to the position
● Full Proficiency