About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems (T&S) department drives technological innovation for the company and advances the technology strategy to support global growth.  This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on.  In most cases, we specify, purchase, configure and maintain all networking and server hardware.  We also work closely with partner VARs to learn about the latest technological changes so we can make informed purchase decisions.  The T&S department participates in designing each of our new data center building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc.  

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.

Position Overview

Vantage is looking for an exceptional, highly collaborative, detail-oriented individual with global leadership experience to join as the Senior Director, IT, Global and lead the teams for IT Infrastructure and ServiceDesk. You will be responsible for the overall management, strategy, roadmap, and operations of our existing global IT infrastructure and ServiceDesk. You will be a member of CIO staff and the Technology Owner ensuring we align with the Company’s future IT needs relative to strategy and growth. This position specifically develops, leads, and manages in a hands-on fashion the technology infrastructure, incident management, user support, critical system monitoring, and provides necessary program management of IT related system implementations. 

This position is accountable for Operational Excellence and Customer Service. This position is responsible for developing and mentoring a highly effective team across multiple technology disciplines, providing management acumen in leveraging existing technologies to best serve the business and maximizing returns from the technology investments, and replacing or consolidating under-performing technologies and systems. 

Essential Job Functions

• Lead the technology strategy and roadmap for ServiceDesk and IT Infrastructure.

• Develop and deploy infrastructure solutions with an emphasis on global consistency, reliability, security, scalability, and reduced total cost of ownership (TCO).

• Manage, build, and develop a globally deployed customer-focused team for ServiceDesk which includes IT Helpdesk, corporate hardware and software solution, Desktop Administration, Monitoring Critical Systems, and Major Incident Management

• Ensure data policies align to the data governance foundation, regulatory requirements, and certification requirements to ensure compliance at the enterprise level

• As the CIO Partner for Operations, establish connection and set the cadence for alignment with VPs Operations and their leadership team in partnership with CIO staff

• Build a strong high performing team of IT Infrastructure & ServiceDesk professionals at Vantage.

Duties

• Drive technology rationalization and continuous business process improvements for IT Infrastructure & ServiceDesk that leverage developments in the industry and serve the needs of the business. Goal is to adopt best practices, increase reliability, improve scalability, reduce TCO (total cost of ownership) and boost the T&S brand and credibility 

• Have extreme collaboration with business stakeholders, CyberSecurity, and CIO Partners to identify opportunities, build business cases, and deliver results that improve user experience with speed to value

• Ensu