Customer Support Officer Italy (M/W) - Full remote, position based in France

At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?
Join us in this tremendous adventure !   
ABOUTLaunched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online.  ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.
ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.
ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes. 
Our three offices (Paris, Bordeaux and Barcelona) currently employ more than 900 Manas & Manos from 24 different countries.
Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission. 
OUR COMPANY CULTURE 💙People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and responsibility. 


You have great communication skills, a first customer service experience and you like challenges?Come and join our Customer Department, a dynamic team looking for our new Customer Support Officer for Italy!
Reporting directly to the Country Manager, your missions will be the following ones:- Answer to ManoMano.it customers' needs by email, chat and telephone;- Negotiate with customers and sellers to resolve complex disputes;- Follow up orders and manage complaints by providing relevant answers to ManoMano.it customers independently or in interaction with internal experts;- Be able to analyze potential problems for our customers and provide the required solution internally;- Contribute to the development and optimization of our Customer Service tools.
Profile required:- After a first experience in a customer service, you have a real sensitivity to the customers experience and a good understanding of their interests- You are very motivated by this opportunity and you have the ability to integrate a successful and motivated team- You are an Italian native or completely bilingual in Italian (perfect written and verbal skills)- Ideally you have a good level of English- Ability to be proactive- Customer centric / customer orientation- Rigour- Empathy, adaptability and flexibility- Strong team spiritAt ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.