HR ADVISOR (REMOTE)

Position Title: HR ADVISOR (REMOTE) 

Pay Grade: 13 

Salary: $60k-$70k to commensurate with experience

 

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers.  First responder, via e-mail, telephone and other communication channels for all HR related inquiries, HR investigations, disciplinary actions, terminations or other Employee Relations matters.

Responsibilities:

• Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs;  referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
• Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations.
• Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters.
• Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy.  Contacts operations on all discrepancies as appropriate to ensure compliance.
• Providing advice to managers on reductions in force, position eliminations, and layoffs to ensure proper policies and procedures are followed.
• Consults with the HR Service Center’s in-house Legal Counsel as needed to obtain advice on problem resolution.  Escalates issues as appropriate to Field HR Consultants for investigation and resolution.  
• May assist with follow-up on SS# mismatch issues.
• May work on special projects, both independently and as part of a team.
• Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed.

Qualifications:

• Bachelor’s degree in Human Resources, or equivalent degree, or equivalent related experience. 
• Two (2) + years experience as an HR representative/generalist in a large company or supporting a line Business Unit.  
• English/Spanish bilingual preferred. 
• Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software.
• Working knowledge of employment labor law in multiple states.
• Proven ability to:

1. Research topics on the Internet and through other available resources.
2. Manage priorities and workflow. 
3. Work independently and as a member of various teams and committees. 
4. Work effectively in an unstructured, fast-paced and P&L driven environment.
5. Handle multiple projects and meet deadlines. 
6. Prepare reports and business correspondence.
7. Deal effectively with a diversity of individuals at all organizational levels. 

• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Commitment to excellence and