General Manager | St Andrews

<h3><strong>About Us</strong></h3> <p>At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.</p> <h3><strong>Who You Are</strong></h3> <p>You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.</p> <p>You do this through:</p> <ul> <li>Running a single site store, setting the standard for performance, engagement, and brand excellence.</li> <li>Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.</li> <li>Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.</li> <li>Owning P&amp;L performance, using data to make strategic business decisions.</li> </ul> <h3><strong>What You’ll Own</strong></h3> <p><strong>Build and Grow High-Performing Teams</strong></p> <ul> <li>Hire, train, and develop top talent, creating clear career pathways.</li> <li>Foster a culture of ownership and accountability, ensuring consistency across stores.</li> <li>Empower teams with strong leadership, hands-on coaching, and structured development.</li> </ul> <p><strong>Deliver a World-Class Customer Experience</strong></p> <ul> <li>Set the bar for hospitality and service, ensuring every visit is exceptional.</li> <li>Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.</li> <li>Ensure every store reflects the Blank Street brand, from service quality to store design.</li> </ul> <p><strong>Drive Commercial and Financial Success</strong></p> <ul> <li>Take full P&amp;L ownership, ensuring stores hit sales, labour, and profitability targets.</li> <li>Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.</li> <li>Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.</li> </ul> <p><strong>Ensure Operational Excellence and Compliance</strong></p> <ul> <li>Execute consistently across stores, maintaining efficiency and structure.</li