Senior Quality Manager

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope's  CCS segment provides innovative fiber optic and copper cable and connectivity solutions for use in data centers and business enterprise, telecommunications, cable television and residential broadband networks.

 

Our CCS Team is hiring for Quality Manager who has experience in working in Telecommunications or Automotive industry to join our Team in Claremont/Catawba, NC.

 

How You'll Help Us Connect the World:

 

Lead a team of 35 engineers and technicians to develop, implement and manage all aspects of the organizations Quality, Training, Documentation, Calibration and Equipment Engineering functions and programs for the NC Cable group including Category Copper, ISPF, OSPF, Drop Fiber, Coax, CIC, Empty Duct, and specialty OWN cables. 

Support both Broadband and Enterprise business units. 

Serve as the NC Cable champion of Quality to both external and internal customers. 

 Ensure that all products meet or exceed the customer’s stated requirements and expectations and that Quality Procedures and Policies for the organizations products and services are current and uniformly coordinated across all NC facilities.

Direct the ISO 9000/TL9000:2016 program and help sustain a visible and progressive culture of continual improvement and Lean / Kaizen. 

Develop and implement training process to ensure that all employees are properly trained and certified.  

This position has cross functional accountability and interactions with Product Management, Sales, Risk Management, Operations, Finance, Human Resources, Planning, and any other applicable areas, in support of improving overall Quality.

Support operations, maintenance, process, controls and product engineering on equipment purchases, installations, moves and upgrades. 

 

Duties & Responsibilities:

 

• Lead the organization’s efforts in complying with the latest ISO 9000/ TL9000:2016 Quality System Standards. Ensure that the organization maintains continuous ISO 9001 certification. Comply with the requirements of other Quality System and Product Standards (UL/ETL or Customer specific) as necessary. Continuously review systems and procedures for improvement in cost or efficiency.
• Promote a culture of continuous improvement and prevention. Promote the use of proactive Quality planning tools such as SPC, FMEAs, Control Plans, etc. as part of the prevention process.
• Coordinate activities of Manufacturing and Engineering to ensure the effective introduction of new/improved products, processes, and materials.
• Utilize process/product audits, customer feedback, and other tools to drive continuous improvement in the operation and recommend appropriate changes to Products and/or Services.
• Establish criteria, metrics, and goals to demonstrate quality effectiveness in the areas of production efficiency, yield improvement, scrap reduction and customer satisfaction.
• Develop and maintain a Quality information system that communicates key quality related information to site management and product team members. Reports should be timely, thorough, and provide sufficient analysis or recommendations that appropriate actions may be taken.
• Develop and manage the Quality Department’s annual capital and expense budgets.
• Manage 35+ department employees and insure that training and developmental needs are met.
• Ensure effective Supplier Quality Assurance and Incoming Quality Control programs are in place. Coordinate activities with Procurement and the Supplier to promote a mutually beneficial and effective Supplier/Customer relationship.