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Housekeeping Supervisor
Sorrel River RanchUnited Statesfull_timeVerifiedPosted 28 Jan 2025
About the role
Title: Housekeeping Supervisor
Reports to: Operations Manager
Property: Sorrel River Ranch
About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
Position Overview
The Housekeeping Manager is responsible for overseeing the cleanliness and maintenance of Sorrel River Ranch & Spa, by managing a team of housekeepers, assigning tasks, ensuring high standards of sanitation, and maintain proper inventory of supplies, all while providing excellent customer service and upholding safety protocols; they also help with the hiring, training and evaluating the staff performance within the Housekeeping Department.
Position Responsibilities
Education/Experience
Reports to: Operations Manager
Property: Sorrel River Ranch
About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
Position Overview
The Housekeeping Manager is responsible for overseeing the cleanliness and maintenance of Sorrel River Ranch & Spa, by managing a team of housekeepers, assigning tasks, ensuring high standards of sanitation, and maintain proper inventory of supplies, all while providing excellent customer service and upholding safety protocols; they also help with the hiring, training and evaluating the staff performance within the Housekeeping Department.
Position Responsibilities
- Establish and/or implement standard operating procedures.
- Enforce policies and procedures
- Plan and coordinate the activities of housekeepers.
- Coordinate inspection or inspect assigned guest rooms, public areas, and any other facilities to ensure cleanliness and the standards are met.
- Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance.
- Oversee daily cleaning tasks, including room turnovers, deep cleaning, and maintenance of equipment.
- Complete monetary management tasks, such as setting and adhering to a budget.
- Maintain proper stock levels of cleaning supplies and amenities.
- Respond to guest concerns regarding cleanliness, address complaints promptly and provide excellent customer service.
- Assess guest challenges and take proper, prompt, and effective corrective action to ensure the best possible satisfaction of our guests while ensuring financial viability for the company.
- Oversee administrative tasks i.e.: payroll and scheduling.
- Assist your housekeeping team as volume/occupancy demands.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling, staff evaluations and promoting employee recognition programs.
- Ensure the proper handling and greeting of all VIP and Special Attention Guests. Ensure all special guest services requests are met prior to their arrival.
- Actively promotes a workplace culture that anticipates guest needs and exceeds guest expectations.
- Be completely knowledgeable with respect to all facilities.
- Manage the daily loss prevention initiatives within SRR, ensuring both guest and team member.
- Perform other tasks as assigned by Ownership and Senior Management
Education/Experience
- Previous experience working in housekeeping is required.
- Previous supervisor or manager experience is an asset.
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