Job Description Summary

As the eClinical Applications Specialist – Handheld Ultrasound, you will lead virtual product introductions, demonstrations, and product training sessions. You’ll support customers and commercial teams from pre-sale through post-implementation, delivering outcome-based education that enhances clinical competency, workflow, and image quality. Your work will help improve patient care and productivity while promoting GE HealthCare Ultrasound solutions through engaging virtual experiences. You’ll also contribute to content development, internal training, and remote demo strategies, under the guidance of the Clinical Education and eClinical Applications Manager.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities              

• Provide technical and clinical leadership during virtual pre-sales process by showcasing product capabilities and clinical benefits to customers to drive revenue within the region.

• Coordinate and deliver goal-oriented virtual product training to customers:  monitor and report on training outcomes.

• Serve as a subject matter expert Handheld Ultrasound and eClinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities.

• Support new product (NPI) features and clinical techniques; develop training strategies for customer adoption.

• Partner with Clinical Applications Specialists, Product Sales Specialists, Segment Leaders and Clinical Education team members to understand account strategy and tailor product demonstration to customer needs and desired outcomes.

• Support trade shows and professional conferences by performing product demonstration and customer training.

• Act as focal point for Handheld Ultrasound, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

• Build strong relationships with customers, highlight key opinion leaders (KOLs) where necessary to standardize and optimize protocols and support our clinical education initiatives.

• Embrace and promote adoption of hybrid training delivery mindset for your customer. 

• Maintain required well-written pre and post training documentation in conjunction with global guidance.

• Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

• Deliver professional virtual experiences using digital studio tools, media and streaming tools provided.

• Provide clinical, technical and customer feedback information to marketing, engineering, and field applications.

• Support internal education across markets and regions.

• Consult and assist as subject matter expert focused on market trends to maintain GE HealthCare's leadership in the eClinical Virtual Studio Pre-Sales arena.

• Collaborate with VEPL/CEM, assist in creation and development of demo scripts and questions for proper product and solution positioning across customer segments.

• Occasional onsite system support to ensure continued education and growth in clinical areas and system technology

• Provide virtual internal product training to different teams within GE

Qualifications/Requirements

• Associate degree or equivalent and 3+ years of technical/clinical industry experience; plus, ARDMS certification.  

• Deep understanding of clinical education training and associated process implementation.

• Demonstrated experience delivering complex information and modifying messaging based on audience.

• Comfortable interacting and presenting in the virtual environment

• Knowledge of Healthcare Information Systems, networking, and IT

• Driven by advancements in the role of technology to promote new methods of remote sessions

• Troubleshooting and problem-solving skills from a remote environment

• Interpersonal and telephone communications skills with exceptional professional disposition and demeanor

• Ability to prioritize and manage objectives independently.

• Ability to travel to support customers and team onsite

• Dedicated home workspace to safely set up digital s