Director of Product Management Operations

The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 27 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram. 

Position Summary:

The Princeton Review is seeking a dynamic product operations leader to join our product management team. They will introduce practices that support clear and consistent strategy-setting and planning, efficient ongoing product development processes, analytical and data-driven product decision-making, and effective engagement and partnership with our team’s stakeholders across The Princeton Review. Bringing your passion for the discipline of product management, and your belief in the right structures and systems to support strong product outcomes, you will lead our efforts to level up our product practices, making them clearer and more efficient in service of greater strategic alignment, strong user satisfaction, and ultimately the success of our products and our business.   

You will work closely with your teammates on Product Management, Content Development and Operations, and Technology, reporting to the Chief Product Officer. You will take on initial high-priority projects as well as identify and scope opportunities for product operations to further support our team over the long term. 

Major Responsibilities:

• Evolve and oversee our product planning and road mapping processes, ensuring rigor and structure of our prioritization approach, consistent incorporation of customer insights, and effective engagement with our stakeholders across the company. 
• Evolve our approach to product discovery, bringing about improvements to the tools and techniques that we use and supporting our product team in extracting market and customer insights. 
• In partnership with our sales and customer teams, identify and implement improvements to our customer feedback approach so that we can take in client and internal customer feedback at scale, and partner internally with our product team and Technology team to reliably and repeatably digest and structure our action-taking in response to that feedback. 
• Support the evolution of our feature rollout processes to ensure smoothness, consistency, and cross-functional alignment, with an emphasis on alignment on the steps to get to release-ready features, followed by strong enablement of The Princeton Review's sales, client success, and training teams in effectively rolling out new features and capabilities to our clients. 
• Advocate for and support the implementation of strong data analytics practices on our product team—with a focus on continual data-driven evaluation of sales, product engagement, and customer satisfaction to inform our strategy and roadmaps—throughout the product development lifecycle. 
• Support and help drive the usage of AI tools to aid in the discovery, creation, and delivery of  value to our customers. Become an expert in how evolving AI tools can help us make our work more efficient. 
• Build the future product operations roadmap: Evaluate our product operations practices and identify opportunities in addition to those above for product operations to support the improvement of the product discipline at The Princeton Review; help us plan for the future growth and development of this function. 

Education, Background, Experience & Qualifications 

• 5+ years of experience in product management operations or product management 
• Passion for and knowledge about the discipline of product management, with experience around different approaches and frameworks within aspects of product development. 
• Experience designing, implementing, and documenting process and systems improvements, ideally within a growing start-up. 
• Facility with data, including strong experience with Microsoft Excel and other analytical tools, and a commitment to