Automation Equipment Specialist - Carolinas

Job Details

Job Location: Rockwell, NC 28138Position Type: Full TimeEducation Level: Not Specified

Mission of the Role (What you will be doing) 

The Packaging Automation Specialist reports to the location/region President and provides technical expertise, consultative service, deep knowledge of the packaging process, and maintains a regular schedule of field sales calls with the sales team, to enable their location/region achieve their revenue and GP$ plan through a focus on equipment, parts and service. The Specialist works collaboratively with the sales team, customers and equipment manufacturers to develop best-in-class packaging automation solutions that support SupplyOne’s packaging program and promotes SupplyOne capabilities and services to facilitate profitable organic growth and lasting customer relationships.  

 

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements) 

Essential Functions (Essential/secondary functions that support the primary responsibilities) 

• Provide technical expertise and consultative support to sales reps and Food Packaging Specialists  to achieve location/region packaging equipment revenue and GP$ goals  

• Maintain a regular schedule of field sales calls with sales reps to identify, and respond to, equipment automation and redesign opportunities 

• Prepare and respond to requests for proposals, and deliver technical presentations for specific customer requirements that explain new equipment, equipment upgrades, line layout, recommended modifications/retrofits, and/or equipment service and preventative maintenance services to customers and prospective customers 

• Develop and maintain an up-to-date project opportunity pipeline 

• Promote the sale of consumables and preventative maintenance agreements with every proposal 

• Plan and modify equipment configurations to meet customer needs 

• Arrange for demonstrations or trial installations of equipment  

• Prepare service contracts and preventative maintenance agreements 

• Approve all equipment quotes developed by sales reps for appropriateness and alignment with approved vendor list 

• Organize and attend FATs for all automatic equipment sales, planning and implementing regular training in concert with OEMs 

• Facilitate customer training for new equipment installations, upgrades and retrofits 

• Implement strategies and tactics agreed to by the Packaging Automation Council, and collaborate with Region President to develop and implement region specific sales initiatives and plans 

• Keep technical skill and product knowledge up to date through active participation in vendor training sessions 

• Attend and participate in all sales team meetings to answer equipment and automation questions, provide training, and promote packaging automation solutions  

• Maintain the demo room for customer visits and rep training 

• Work with location service scheduler/dispatch to schedule and prioritize installations, repairs, and consumable trials 

• Collect information and equipment data during customer calls to prepare the sales team for customer interactions 

• Promote SupplyOne programs and services 

• Monitor competition, economic indicators, and industry trends 

• Collaborate sales, design, customer service, technical service and operations to clear obstacles and ensure a high level of service excellence to customers 

 

Qualifications

Organizational Core Values (Behaviors and values that are essential to be successful in our environment) 

• Customer service begins inside - We serve our colleagues with excellence so we can serve our customers with excellence. 

• Get it right the first time - We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results. 

• Philosophy of velocity - Our responsiveness and speed to market give us the competitive edge. 

• Personalized Service - We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day. 

• Act like an owner - We are empowered to protect, cultivate and grow our business responsibly. 

• We can’t stop learning - We know our stuff, embrace change and relish feedback. 

Educational/Training Requirements/Experience (What your background should look