Branch Manager (Level 4)

Job DetailsJob Location: CO Tech Center - Greenwood Village, CO 80111Position Type: Full TimeEducation Level: High SchoolSalary Range: $61,629.00 - $82,172.00 Salary/yearJob Shift: DayJob Category: RetailAt First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

In our Retail Banking teams, employees serve as trusted financial partners for the clients and neighborhoods we serve. We are looking for service-minded individuals who enjoy building relationships, helping clients achieve their financial goals, and being a positive presence in their community. Our retail team members are essential to our success, and we support their growth through training, development, and opportunities to advance. One of our core values is providing a caring place to work where people enjoy coming to work, build lasting relationships, and feel proud of the difference they make every day.

 

SUMMARY

Provides overall leadership to the branch while exemplifying the Bank’s Mission, Core Values and Golden Rules of Service. Oversees the sales and client service activities within the branch. Ensures the branch collectively achieves and exceeds key performance indicators to increase branch profitability, client service satisfaction, acquisition of new clients, and the expansion and retention of existing business relationships. Responsible for growing business and personal banking relationships through community development and focused sales efforts. Provides effective leadership, mentoring and supervision to staff in order to maximize optimum sales/service performance, while providing motivation to inspire continuous improvement of individual and team performance. This position also includes oversight of compliance and audit effectiveness and has the responsibility to keep facilities in proper working order.

PRIMARY DUTIES/RESPONSIBILITIES:

Branch Leadership and Colleague Supervision


Manages the day-to-day operations at the branch, including answering questions and researching and resolving complex problems. Utilizes knowledge and experience in exercising discretion and independent judgment to facilitate complex transactions and resolve client relation problems.
Responsible for achieving and exceeding annual revenues, sales and client satisfaction targets and minimizing operational losses.
Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank’s Mission, Vision, Core Values, and Golden Rules of Service. Solidifies a culture that exceeds expectations.
Demonstrates a servant-style leadership that is selfless and compassionate. Creates a caring place to work that attracts, grows and retains the right people. Must be fun, positive and engaging while providing direction and fostering personal accountability.
Ensures all branch personnel have knowledge and a clear understanding of their job responsibilities; Bank products, services, policies and procedures; and regulatory banking requirements.
Clearly communicates performance expectations to staff. Sets individual and team goals, conducts regular one-on-one and team meetings, provides on-going performance coaching, and promotes an environment where staff feel comfortable sharing opinions and providing regular feedback.
Provides encouragement, motivation and empowerment to achieve or exceed goals. Inspires and leads team members to reach their full potential.
Coaches individuals on performance expectations; goal attainment; how to resolve problems and overcome obstacles; professionalism; client service; effective communication; teamwork; and the FFB sales method. Ensures colleagues understand how their actions have a direct impact on client satisfaction and the Bank’s financial growth.
Supervisory responsibilities include interviewing, hiring, and coaching new team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, promoting career development, and conducting performance evaluations.
Actively participates in community affairs to increase the Bank’s visibility and identify new business opportunities.
Maintains the aesthetic appeal and effectiveness of the branch property and facilities.


Client Relations and Sales


Enhances the client experience and the reputation of the Bank by warmly and sincerely greeting and engaging clients and providing superior client service. Actively participates in the Bank’s sales development program including direct generation of sales leads.
Actively participates in sales efforts to grow the branches loan and deposit portfolios
Ensures the entire team at the branch creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Coaches, mentors and holds staff accountable to provide a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to o