Knowledge Management Consultant - Part-Time Contract

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Transform fragmented healthcare knowledge into systems that surface the right answer at the right moment—so teams can focus on patients, not searching.

As a Knowledge Management Consultant at Hummingbird, you'll own the design, build, and implementation of SharePoint-based knowledge systems for complex healthcare patient access operations. You're the person who walks into a world of PDFs, printed binders, and tribal know-how and walks out leaving a scalable, governed, digital knowledge hub that frontline teams actually love and clinics actually keep informed.

Most of your day is a mix of leading client discovery, shaping taxonomy and site architecture, configuring SharePoint, collaborating with IT teams on integrations, and coaching KMS Analysts through the work. You'll manage multiple concurrent client engagements with a high degree of independence, operating as a trusted expert for both internal teammates and client stakeholders across all levels of leadership.

This role sits at the intersection of healthcare operations, content strategy, change management, and emerging technology. You'll ensure knowledge content is structured not just for human navigation, but for AI-assisted retrieval, including real-time knowledge surfacing through integrations with telephony platforms like Genesys or TalkDesk.

If you love turning ambiguous, complex problems into clear, practical systems, and you have the SharePoint depth, knowledge management chops, and client presence to pull it off, you'll feel right at home here.

Responsibilities

What You'll Do

• Lead the full KMS design lifecycle, including stakeholder discovery, taxonomy design, site architecture, style guides, governance framework creation, and prototype development.

• Build and configure SharePoint-based environments end to end, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions.

• Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI-assisted retrieval, including integrations with telephony platforms like Genesys and TalkDesk.

• Apply Hummingbird's delivery methodologies to assess situations across people, process, and technology, develop evidence-based recommendations, and solve complex client and internal problems.

• Own delivery across concurrent client KMS engagements, coordinating tasks, dependencies, and communication across internal teammates and client stakeholders at all levels of leadership.

• Lead structured discovery to assess client KMS capabilities, surface risks proactively, and synthesize findings into clear, actionable recommendations before advancing to build phases.

• Drive change management efforts that move client teams from legacy or paper-based workflows to modern digital knowledge systems, including grassroots adoption strategies and user engagement programs.

• Establish and maintain content governance frameworks, including validation processes, change control workflows, and feedback mechanisms that sustain knowledge quality over time.

• Use performance data, scorecards, and adoption indicators to evaluate system health, recommend course corrections, and continuously improve knowledge systems and delivery practices.

• Mentor KMS Analysts through practical coaching on knowledge management methods, SharePoint development, and problem-solving approaches that reflect Hummingbird's mission and values.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship

• Work Location: Remote. You must work from a location within the United States with consistent Internet service.

• Work Type: W2 contract for 3 months.

• Schedule: This is a part-time 5-10 hours/week role. Hours should overlap with client’s time zone (Mountain or Pacific).

• Compensation: Range is $85-95/hour, d