Director of Customer Success

Reporting to the Chief Revenue Officer, you will play a pivotal role in leading and managing a revenue-focused customer success team at Clearbit, Your primary focus will be on driving customer satisfaction and maximizing revenue generation from our clients. This is an excellent opportunity for a results-driven individual looking to contribute to Clearbit's growth and revenue objectives.
Join Clearbit and be part of a revenue-focused team dedicated to driving customer success and maximizing revenue growth. Apply now and contribute to our mission of empowering businesses with valuable insights and solutions while achieving revenue excellence!

Responsibilities

• Maximize customer revenue generation: Take a proactive approach in identifying opportunities to increase revenue and reducing risk in our client base. Collaborate closely with the Sales team to expand existing accounts, drive upsells, and uncover cross-selling opportunities.
• Establish trusted advisor relationships: Develop strong partnerships with our clients, acting as a trusted advisor and driving value by aligning Clearbit solutions with their business objectives. Increase product usage and adoption to maximize revenue potential.
• Own revenue retention and growth: Take ownership of the overall revenue performance of our customer portfolio. Develop and execute strategic account plans to ensure customer retention and expansion. Identify upsell and cross-sell opportunities, proactively addressing risks and driving revenue growth.
• Build and manage a high-performing team: Recruit, onboard, and retain a talented team of Revenue-focused Customer Success Managers. Provide coaching, mentorship, and guidance to help them drive revenue outcomes. Set clear revenue targets and monitor performance against goals.
• Define and track revenue metrics: Establish key revenue metrics and implement robust reporting systems to track and measure team and individual performance. Analyze revenue data, identify trends, and develop actionable insights to drive revenue optimization.
• Collaborate with cross-functional teams: Work closely with the Sales, Marketing, and Product teams to align revenue strategies, provide customer insights, and influence product enhancements. Foster a collaborative environment to ensure a seamless customer experience and revenue growth.

Requirements

• Customer success leadership: Proven experience in building and leading a revenue-focused customer success organization, preferably within a high-growth B2B SaaS startup or scale-up environment. Strong track record of driving revenue outcomes and achieving revenue targets.
• Team management skills: Demonstrated ability to hire, train, and manage a team of revenue-focused customer success professionals. Strong coaching and mentoring capabilities to drive revenue performance and professional growth.
• Strategic mindset: Ability to develop and execute account plans, identify growth opportunities, and mitigate risks. Experience in forecasting and managing revenue retention and expansion.
• Cross-functional collaboration: Proven ability to collaborate effectively with Sales, Marketing, and Product teams to align customer strategies. Excellent communication and relationship-building skills.
• Ownership and passion: A strong sense of ownership, initiative, and enthusiasm to drive revenue growth and contribute to Clearbit's overall success.

Working at Clearbit
We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so that it's easier to take creative risks, re-define what’s possible, and grow into the best version of yourself.
Your teammates will push you to grow (kindly) and ask for the same in return. Building a company takes a physical and mental toll, which is why we think it's incredibly important to make sure that we provide benefits that focus on physical and mental health. 
Our benefits include:- Competitive salary and meaningful equity- Health, dental, and vision for you and your family- Paid parental leave- Mental health resources, coaching and therapy sessions- 401(K)- Education benefits. 
Don’t meet 100% of the criteria, but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and folks from marginalized communities are less likely to apply to jobs if they don’t check every box.
We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don't believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be.   Clearbit is an equal opportunity employer.