E-commerce Logistics Operations Specialist

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

E-commerce Logistics Operations Specialist

Richemont | New York, NY

 

Role Overview

The E-commerce Logistics Operations Specialist will manage the Luxury Fashion Logistics E-commerce Operations on behalf of Richemont Fashion & Accessories Maisons in an efficient way regarding performance, costs, lead times and quality.

 

Bring high service level to the Maisons and enforce B2C operations performance.

 

E-commerce Logistics Operations Specialist as exclusive contact for the Maisons and expert of B2C activities. 

 

Responsibilities

Ecom Operations monitoring and trouble shooting

• Ensure 3PL & carrier availability and capacity by anticipation based on the forecast
• Oversee the logistics e-commerce operations with the 3PL (outbound orders, Value Added Services, Reverse Logistics, etc.)
• Monitor the implementation of RICHEMONT/Maisons rules and processes
• Partner with our CRC department for B2C claims resolution
• Enforce controlled communication through RIC and partner web portal
• Make first level of decision and arbitration 
• As part of Richemont team, ensure B2B back-up activity and support

 

Performance measurement and analysis

• Use of daily report and data indicators to ensure completion of B2C daily activities
• Analyze delays and major logistics deviation (incl. outbound and return)
• Provide monthly KPI’s and collect insights for Monthly Business Review
• Follow up and control transport partner performance

 

Communication & Governance

• Establish and maintain robust governance frameworks for e-commerce activities, ensuring alignment between our Maisons, external partners, and internal teams
• Single point of contact for Maisons and external partners
• Analyze and streamline daily requests, driving efficient decision-making and clear communication to ensure timely resolution
• Master and communicate the performance KPI for Warehouse operation
• Act as expert reference for e-commerce logistics processes and documentation

 

Continuous Improvement and project contribution

• Formalize e-commerce operations procedure and best practices
• Support our organization on Fashion & Accessories e-commerce projects

 

Qualifications

• 3-5 years’ experience within logistics operations
• University or superio